Jacob Pierce
Maurice,LA
Summary
Dynamic professional with extensive experience in customer service at H-E-B Plus, excelling in cash handling and conflict resolution. Proven track record of enhancing customer satisfaction and streamlining processes, while demonstrating reliability and teamwork. Recognized for maintaining high standards and fostering positive relationships, contributing to increased sales and loyalty.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Cashier
H-E-B Plus
- Ensured prompt response to customer inquiries.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
Overnight Stocker
H-E-B Plus
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
- Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Consistently met or exceeded established stocking goals while maintaining accuracy in product placement throughout the store.
- Provided excellent customer service when encountering early morning shoppers, answering questions, and offering assistance as needed.
- Streamlined overnight stock processes by implementing efficient organization and product placement techniques.
- Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.
- Assisted in training new employees, sharing best practices and providing constructive feedback on their performance.
Order Puller
Whitco Supply
Broussard, LA
05.2025 - Current
- Checked each order for completeness and accuracy.
- Minimized backorders by diligently monitoring inventory levels and escalating low stock issues to the appropriate personnel.
- Loaded and unloaded freight containers and deliveries.
- Optimized workflow through effective collaboration with other departments such as receiving, shipping, and customer service.
- Ensured customer satisfaction through timely fulfillment of orders and meeting or exceeding quality standards.
- Streamlined order pulling process by implementing efficient organizational systems and prioritizing tasks.
- Resolved any discrepancies in orders swiftly, ensuring customers received accurate shipments without delay.
- Completed high volume of daily orders while maintaining accuracy and speed, supporting reliable service for customers.
Chemical Waste Supervisor
SafeSource Direct
Broussard, LA
10.2024 - 05.2025
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Pioneered adoption of new technologies that streamlined tasks and enhanced productivity across team.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
Waste Technician
Prestige Recycling
Waco, TX
11.2022 - 06.2024
- Operated box truck to gather paper and cardboard waste from assigned route.
- Managed truck loading and unloading using forklifts.
- Ensured timely completion of job requirements each day.
- Communicated with customers to maintain high service standards.
Welder's Helper
Himes Service Company
Waco, TX
06.2020 - 11.2022
- Collaborated with other tradespeople on multi-disciplinary projects while maintaining open lines of communication and fostering a cooperative work environment.
- Increased welder productivity with diligent preparation of materials, including cutting, grinding, and preheating as needed.
- Upheld quality standards by monitoring welds for defects and promptly reporting any issues to the lead welder.
- Minimized downtime during shift changes by effectively communicating project status updates to incoming personnel.
- Contributed to a smooth workflow by promptly delivering materials and tools to welders on the job site.
- Reduced workplace accidents by consistently following safety guidelines and wearing appropriate protective gear.
- Improved welding quality by assisting welders in preparing materials and maintaining a clean work area.
- Enhanced team communication through active listening and clear expression of concerns or questions.
Forklift Operator
Tractor Supply Distribution Center
Waco, TX
06.2019 - 06.2020
Education
Waco High School
Waco, TXSkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Reliability and punctuality
- Cash register operation
- Written and verbal communication
- Order taking
- Professionalism and courtesy
- Payment processing
- Product restocking
- Product knowledge
- Conflict resolution
- Refunds and exchanges
Certification
Forklift certification
Timeline
Order Puller
Whitco Supply
05.2025 - Current
Chemical Waste Supervisor
SafeSource Direct
10.2024 - 05.2025
Waste Technician
Prestige Recycling
11.2022 - 06.2024
Welder's Helper
Himes Service Company
06.2020 - 11.2022
Forklift Operator
Tractor Supply Distribution Center
06.2019 - 06.2020
Cashier
H-E-B Plus
Overnight Stocker
H-E-B Plus
Waco High School