Jacob Quintero
Houston,TX
Summary
Diligent worker with solid background in retail and wholesale sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies.
Overview
5
5
years of professional experience
Work History
Sales Associate
Pro Equipment Sales
09.2022 - Current
- Created and maintained relationships with customers through ads, social media, and walk-up interaction. Dealt with both retail and wholesale deals this way.
- Handled financing for the customer. I worked with multiple lenders and finance brokers to find the best fit for each specific person. I also collected all necessary documents and made sure all terms were met to make the process as smooth as possible for the customer.
- Built relationships with customers to encourage repeat business.
- Helped to manage and monitor inventory including making sure that each unit was up to standard for sales.
Field Supervisor
Allcat Claims Service
06.2021 - 08.2022
- Monitored employee performance for compliance with regulations and policies. This included coming in behind field adjusters and checking their work for accuracy.
- Supervised field operations teams to complete projects within established timelines. Working for the catastrophe team, this was often in multiple locations across multiple states.
- Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
- Resolved customer complaints to maintain satisfaction and loyalty.
Team Leader
College Hunks Hauling Junk & Moving
11.2019 - 05.2021
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Education
Bachelor of Arts - Advertising
Texas Tech University
Lubbock, TX05-2021
Skills
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Verbal/written communication
- Contact follow-up
- B2B and B2C sales and customer service
Timeline
Sales Associate
Pro Equipment Sales
09.2022 - Current
Field Supervisor
Allcat Claims Service
06.2021 - 08.2022
Team Leader
College Hunks Hauling Junk & Moving
11.2019 - 05.2021
Bachelor of Arts - Advertising
Texas Tech University
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