Jacob Ratliff
Garden Grove,CA
Summary
Detail-oriented Shift Manager with expertise in food safety compliance and customer service. Proven track record in staff training and maintaining high standards in food preparation and sanitation.
Overview
8
8
years of professional experience
Work History
Shift Manager
Del Taco
Garden Grove, California
07.2021 - Current
- Oversaw food preparation, production, and presentation to maintain high quality standards and customer satisfaction.
- Supervised and trained staff in customer service and food safety protocols to enhance service quality.
- Ensured compliance with all food safety regulations and sanitation standards.
- Collaborated with kitchen staff to ensure timely meal delivery and efficient preparation processes.
- Instructed workers in food preparation and money handling to streamline operations.
- Supported kitchen staff during busy service hours by preparing ingredients and organizing workstations.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
Induct
Macys Distribution Center
Goodyear, Arizona
09.2019 - 02.2020
- Scanned individual and bulk items into distribution system, ensuring accurate processing and timely shipment.
- Placed and scanned merchandise onto conveyor belts, facilitating efficient sorting and routing.
- Maintained speed and accuracy while handling high volumes of items.
- Followed proper procedures for item handling, scanning, and conveyor placement.
- Demonstrated strong endurance by performing active warehouse duties on foot for shifts lasting up to 12 hours
Concessions Worker
Goodyear Ballpark
Goodyear, Arizona
04.2019 - 08.2019
- Prepared and served food and beverages to patrons, enhancing customer satisfaction through prompt service.
- Operated concession stands during events at Goodyear Ballpark, ensuring efficient service.
- Collaborated with team members to coordinate operations during peak periods, ensuring efficient service delivery.
- Handled cash transactions and processed payments with accuracy.
- Assisted customers with menu selections and addressed inquiries courteously.
- Restocked food and beverage supplies during events to ensure availability for customers. to meet customer demand throughout events.
- Cleaned concession area, including counters, floors, equipment, and utensils.
- Followed company procedures for opening and closing concession stands.
Team Member
The Halal Guys
Avondale, Arizona
12.2018 - 03.2019
- Delivered excellent customer service in fast-paced food environment, ensuring satisfaction.
- Engaged customers to create enjoyable dining experiences through attentive service.
- Accurately and efficiently prepared and assembled food orders to meet customer demands.
- Maintained cleanliness and organization of service area and kitchen for optimal operations.
- Executed opening and closing duties, including setting up displays and restocking items to ensure smooth operations.
- Collaborated with team members to streamline workflows and enhance overall operational efficiency.
- Removed safety hazards to contribute to a safe and productive work environment.
Education
High School Diploma -
06-2019
Skills
- Food safety compliance
- Food preparation techniques
- Inventory management
- Cash handling
- Staff training
- Customer service
- Team collaboration
- Opening and closing procedures
- Attention to detail
- Punctual and reliable
- Adaptability to change
- Positive attitude
Work Preference
Work Type
Part TimeFull TimeLocation Preference
On-SiteRemoteLocation: Garden Grove, CA
Open to relocation: No
Timeline
Shift Manager - Del Taco
07.2021 - Current
Induct - Macys Distribution Center
09.2019 - 02.2020
Concessions Worker - Goodyear Ballpark
04.2019 - 08.2019
Team Member - The Halal Guys
12.2018 - 03.2019
La Joya Community High School - High School Diploma,