At 24 years old, I’m passionate about exploring new places and immersing myself in different cultures I’ve traveled all over the country, discovering hidden gems and meeting amazing people along the way When I’m not adventuring, you can find me diving into the immersive worlds of video games, where I love to connect with friends and experience epic stories Balancing travel and gaming fuels my creativity and keeps life exciting!
Jacob Rice
Rosharon,TX
Summary
Ambitious, motivated, and hard-working professional college student seeking full time employment to enhance customer service skills. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
10
10
years of professional experience
Work History
Sales Advisor
Best Buy
09.2023 - Current
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Increased sales by offering advice on purchases and promoting additional products.
- Kept detailed records of daily activities through online customer database.
- Trained new employees on customer service, money handling and organizing strategies.
- Built relationships with customers and community to promote long term business growth.
- Set and achieved company defined sales goals.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
BRAND REPRESENTATIVE
Holister
03.2020 - 01.2022
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion
- Completed floorsets, filled floor, and rang up customers
- Engaged, educated, and befriended customers to deliver an amazing shopping experience
- Organized and stocked merchandise to keep necessary levels for sales demand
- Provided customer service using extensive knowledge of all products
- Assisted with daily opening and closing tasks to maintain a clean, neat, and professional store
- Conducted consumer surveys and gathered data on purchasing habits for use in branding efforts.
GENERAL MANAGER
Peperonis Pizza
07.2017 - 01.2020
- Maximized performance by monitoring daily activities and mentoring team members
- Delivered feedback to decision-makers regarding employee performance and training needs
- Improved operational planning and business frameworks to enhance resource utilization and reduce waste
- Cross-trained existing employees to maximize team agility and performance
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement
- Onboarded new employees with training and new hire documentation
- Evaluated employees' strengths and assigned tasks based upon experience and training.
STUDENT FELLOW
Beto For Texas
08.2018 - 01.2019
- Assisted in selection of students to attend special events and conferences
- Created opportunities for students to network directly with leaders in the field
- Mentored students through office hours and one-on-one communication.
STUDENT INTERN
KIPP ZENITH Academy
06.2014 - 12.2018
- Delivered clerical support by handling a range of routine and special requirements
- Sorted and organized files, spreadsheets, and reports
- Answered incoming telephone calls, took down messages, and provided information
- Took detailed meeting minutes, prepared meeting rooms, and compiled paperwork to support the department.
Education
Bachelor of Arts - Communications
Houston Tillitson
Austin, TX05.2022
High School Diploma - undefined
Ekins High School
Missouri City, TX08.2018
Skills
- Relationship Building
- Undergraduate Course Instruction
- Critical Thinking
- Microsoft Office
- Verbal and Written Communication
- Relationship Management
- Problem Solving
- Emergency Response Coordination
Interests
Timeline
Sales Advisor
Best Buy
09.2023 - Current
BRAND REPRESENTATIVE
Holister
03.2020 - 01.2022
STUDENT FELLOW
Beto For Texas
08.2018 - 01.2019
GENERAL MANAGER
Peperonis Pizza
07.2017 - 01.2020
STUDENT INTERN
KIPP ZENITH Academy
06.2014 - 12.2018
High School Diploma - undefined
Ekins High School
Bachelor of Arts - Communications
Houston Tillitson
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