Jacob Roberts
Port Angeles
Summary
Hardworking and motivated professional with several years of experience and record of success in the industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
9
9
years of professional experience
Work History
Manager
SUBWAY®Restaurants
Port Angeles
09.2021 - Current
- Oversaw daily operations to optimize restaurant performance.
- Trained and supervised staff on food safety and customer service standards to enhance compliance and guest experience.
- Resolved customer complaints promptly to maintain service quality and satisfaction.
- Enforced cleanliness and sanitation standards throughout the restaurant environment.
- Monitored staff performance and provided feedback to improve service quality.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
Crew Trainer
McDonald's
Port Angeles
10.2016 - 06.2019
- Trained new crew members on operational procedures and customer service standards.
- Supervised daily restaurant operations to ensure quality and efficiency.
- Maintained clean, organized work environment in compliance with health guidelines, promoting safety and efficiency.
Education
GED -
Peninsula College
Port Angeles, WASkills
- Staff supervision
- Employee training
- Performance monitoring
- Quality assurance
- Work prioritization
- Conflict resolution
- Customer service
Timeline
Manager
SUBWAY®Restaurants
09.2021 - Current
Crew Trainer
McDonald's
10.2016 - 06.2019
GED -
Peninsula College