Jacob Robertson
Fallon,NV
Summary
Versatile and results-oriented professional with extensive experience at Premier Pawnbrokers and Battle Born Maintenance Team. Excelled in negotiations and mechanical troubleshooting, enhancing operational efficiency and profitability. Demonstrated leadership in training teams and managing inventory, with a strong focus on safety and customer satisfaction. Proven ability to improve processes and foster professional development.
Diligent with a proven track record in maintaining and improving facility operations. Demonstrated success in troubleshooting and resolving maintenance issues, ensuring optimal performance of equipment and systems. Skilled in team leadership and preventive maintenance planning.
Overview
9
9
years of professional experience
Work History
Pawnbroker
Premier Pawnbrokers
07.2021 - Current
- Negotiated fair prices for both buying and selling items while maintaining profitability goals for the business.
- Made loans on items of all types after closely inspecting item values, collecting payments or tangible property as collateral.
- Maintained a clean, organized, and secure store environment to ensure smooth operations and prevent theft.
- Complied with local, state and federal laws in reviewing identification, obtaining thumbprints and verifying serial numbers against law enforcement databases.
- Demonstrated proper customer service and de-escalation tactics for upset or disgruntled customers.
- Maintained small engines and electronics for proper functionality to prepare for sale.
- Managed inventory by accurately documenting transactions, tracking item status, and conducting regular audits to maintain accurate records.
Maintenance Supervisor
Battle Born Maintenance Team
02.2017 - 03.2021
- Coordinated preventative maintenance schedules, verifying equipment safety and function.
- Streamlined work order processes for increased efficiency in addressing maintenance requests and tracking progress.
- Supervised four employees and scheduled shifts.
- Supervised a team of technicians, providing guidance on complex repair tasks and fostering professional development opportunities.
- Increased productivity by reducing downtime, budgeting effectively, allocating tasks, and maintaining high standards of safety and work quality.
- Managed inventories of spare parts and tools to ensure the availability of necessary resources for timely repairs.
- Enhanced safety standards through regular staff training sessions, hazard assessments, and ensuring compliance.
- Conducted regular performance evaluations of maintenance staff to identify strengths, areas for improvement, and opportunities for growth within the organization.
Maintenance Technician
Battleborn Maintenance Team
10.2015 - 03.2017
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Inspected and maintained equipment to keep items in top working condition.
- Followed safety protocols to minimize workplace accidents.
Education
No Degree - Health Care Management
Ultimate Medical Academy
High School Diploma -
Churchill County High School
Fallon06-2012
Skills
- Cash flow management
- Effective communicator
- Teamwork orientation
- Negotiations
- Training and coaching
- Inventory management
- Preventive Maintenance
- Mechanical troubleshooting
- Troubleshooting skills
- Safety awareness
- Equipment installation
- Tool management
Timeline
Pawnbroker
Premier Pawnbrokers
07.2021 - Current
Maintenance Supervisor
Battle Born Maintenance Team
02.2017 - 03.2021
Maintenance Technician
Battleborn Maintenance Team
10.2015 - 03.2017
No Degree - Health Care Management
Ultimate Medical Academy
High School Diploma -
Churchill County High School
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