Jacob Sacristan
East Brunswick,NJ
Summary
Dynamic Front End Supervisor at Shoprite with a proven track record in enhancing customer satisfaction and team productivity. Skilled in cash register operation and problem-solving, I effectively coached team members and streamlined operations, resulting in a more efficient front-end experience. Committed to delivering exceptional customer service and fostering a safe work environment.
Overview
4
4
years of professional experience
Work History
Front End Supervisor
Shoprite
Spotswood, NJ
10.2021 - Current
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
- Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Promoted a safe working environment by enforcing safety guidelines among team members consistently.
Education
East Brunswick High School
East Brunswick, NJ2022
Skills
- Customer service
- Problem-solving skills
- Cash register operation
- Listening skills
- Training and mentoring
Timeline
Front End Supervisor
Shoprite
10.2021 - Current
East Brunswick High School