Jacob Smith
Pflugerville,TX
Summary
Accomplished Department Manager at Floor & Decor, adept in staff management and retail operations, significantly reducing inventory waste. Expert in training and mentoring, enhancing team performance and customer satisfaction. Demonstrated ability in problem-solving and relationship building, contributing to strategic growth and market positioning. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Department Manager
Floor & Decor
07.2023 - Current
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
Assistant Department Manager
Floor & Decor
09.2022 - 07.2023
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Trained new employees on company policies, procedures, and best practices, contributing to their professional development.
- Participated in storewide initiatives such as visual merchandising updates or special events planning, demonstrating cross-functional teamwork abilities.
- Collaborated with the department manager to develop and implement strategic plans for growth and improvement.
Overnight Stocker and Receiver
Floor & Decor
08.2021 - 09.2022
- Improved store efficiency by accurately stocking shelves and maintaining product organization overnight.
- Assisted with special projects or displays as needed, ensuring timely completion and alignment with store goals.
- Contributed to a positive team atmosphere, consistently lending assistance when needed for timely task completion.
Work sabbatical
03.2021 - 08.2021
Considering other career options, schooling, etc.
Apprentice Welder
Omega Industrial
06.2020 - 03.2021
- Expanded knowledge of fabrication processes through exposure to diverse tasks throughout the apprenticeship period.
- Assisted senior welders in setting up equipment and preparing materials for each project.
- Completed high-quality welds for various projects under the supervision of skilled professionals.
Deli Clerk
Walmart
03.2020 - 05.2020
Restaurant Host
Palace Cafe & Catering
08.2019 - 03.2020
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed the flow of restaurant traffic, strategically assigning tables based on server availability and guest preferences for optimal efficiency.
- Communicated effectively with servers and kitchen staff to ensure seamless dining experiences for guests.
Team Member
Chick-fil-A
08.2017 - 07.2019
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Education
Vocational - Welding
Tulsa Welding School
Tulsa, OK03.2020
High School Diploma -
Valhalla High School
El Cajon, CA06.2017
Skills
- Customer Service
- Staff Management
- Team Supervision
- Problem-Solving
- Training and mentoring
- Retail Management
- Training and Development
- Relationship building and management
- Conflict de-escalation
Timeline
Department Manager
Floor & Decor
07.2023 - Current
Assistant Department Manager
Floor & Decor
09.2022 - 07.2023
Overnight Stocker and Receiver
Floor & Decor
08.2021 - 09.2022
Work sabbatical
03.2021 - 08.2021
Apprentice Welder
Omega Industrial
06.2020 - 03.2021
Deli Clerk
Walmart
03.2020 - 05.2020
Restaurant Host
Palace Cafe & Catering
08.2019 - 03.2020
Team Member
Chick-fil-A
08.2017 - 07.2019
Vocational - Welding
Tulsa Welding School
High School Diploma -
Valhalla High School