Jacob Sosa
San Antonio
Summary
Sociable server offering several years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of pos system operations and food safety and sanitation regulations.
Overview
12
12
years of professional experience
Work History
Server Trainer
Black Bear Diner
San Antonio
11.2022 - Current
- Encouraged team collaboration among participants throughout the course duration.
- Conducted hands-on workshops to demonstrate server features and functions to trainees.
- Provided one-on-one support to ensure successful completion of training objectives.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Prepared and led food service training programs to teach staff various tasks.
- Guided new servers in developing upselling strategies to enhance guest experience and increase sales.
Package Handler
Frito Lay's Distribution Center
San Antonio
11.2020 - 11.2022
- Maintained accurate inventory records of incoming and outgoing shipments.
- Monitored package deliveries to ensure timely arrivals at destinations.
- Utilized computer systems for tracking orders, printing labels, and preparing reports.
- Checked all outgoing shipments to ensure accuracy of contents.
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Stacked boxes onto pallets in an efficient manner.
- Picked products using RF scanner to fill orders.
Server
Cracker Barrell
San Antonio
08.2017 - 07.2019
- Delivered food orders promptly and courteously.
- Maintained records of transactions made during shift as required by law or company policy.
- Assisted in training new servers.
- Took orders from customers accurately and in a timely manner.
- Greeted guests and provided menus.
- Checked food before serving it to customers.
- Cleaned tables and chairs to prepare dining area for next customers.
- Trained new employees on restaurant procedures and plating techniques.
Cashier,Bagger,Produce,Meat Market
HEB Grocery Store
San Antonio
10.2013 - 07.2017
- Followed company security procedures for handling large sums of money.
- Performed other duties as assigned by management.
- Conducted price checks for special orders or discounts as requested by customers.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Worked closely with front-end staff to assist customers.
Education
High School Diploma -
Breckenridge High School
San Antonio, Texas11-2015
Skills
- Employee training
- Upselling techniques
- Food safety
- Menu knowledge
- Conflict resolution
- Customer service
- Team collaboration
- Food presentation
- Order accuracy
Timeline
Server Trainer
Black Bear Diner
11.2022 - Current
Package Handler
Frito Lay's Distribution Center
11.2020 - 11.2022
Server
Cracker Barrell
08.2017 - 07.2019
Cashier,Bagger,Produce,Meat Market
HEB Grocery Store
10.2013 - 07.2017
High School Diploma -
Breckenridge High School