Jacob Sousa
Six Flags Discovery Kingdom
VALLEJO,CA
1
Certification
9
years of professional experience
Dynamic people operations professional with 2+ Human Resources Supervisory experience and 4+ years of Safety and Security Operations Supervisory experience with proven track record of high-impact deliverables, strategic team-building leadership, and strong attention to detail. Expertise in workflow optimization, analysis-driven business planning, and both targeted and mass talent acquisition.
Work History
Human Resources Supervisor
2 Years 2 Months- Managed recruitment initiatives to optimize efficiency and fulfill organizational goals through effective talent acquisition.
- Managed recruitment initiatives to align talent acquisition with organizational goals, enhancing candidate quality and fit.
- Analyzed seasonal workforce demands and developed targeted staffing plans to optimize recruitment efforts for part-time and full-time roles across all departments.
- Executed internal investigations in employee relations cases and implemented solutions maintaining compliance with company policy and legal standards to enhance workplace safety across all departments.
- Developed and maintained comprehensive reports for staffing, recruitment, personnel background information, and hour-tracking to support informed decision-making.
- Collaborated with management and corporate compensation team to create targeted hiring strategies, improving alignment of talent acquisition with business needs.
- Supervised front office operations, ensuring accurate inventory management and streamlined filing processes.
Public Safety Senior Supervisor
4 Years 4 Months- Ensured adherence to public safety operations policies and procedures, improving operational consistency and reliability.
- Supervised call for service responses, implementing solutions and guiding teams effectively. Created comprehensive incident reports to promote compliance and detailed record-keeping.
- Developed and executed annual training initiatives focused on Security 101, Tactical Communication, S.A.V.E., and leadership development to ensure compliance and success.
- Create and implement training program for new hires utilizing FTO assignment, training guidebook, and regular performance evaluations to monitor progress.
- Supervised call for service responses, guiding teams in effective solutions and producing detailed incident reports to ensure compliance and thorough documentation.
Senior Recreation Leader
2 Years 4 Months- Managed guest admissions, supported concession sales, organized and executed birthday parties and events to enhance guest experiences, maintained cleanliness of park facilities, and warmly greeted guests upon arrival. Facilitated staff training for new employees, upheld service quality standards, and promoted cleanliness across all areas.
- Designed and implemented thematic decorations for holidays and events, enhancing atmosphere for indoor and outdoor spaces.
- Created and counseled engaging curriculum for multiple programs including summer camps and after-school sports.
- Led weekly arts and crafts sessions for disabled adults, promoting creativity and social interaction among participants.
Education
- Tourism And Hospitality Management
Skills
HR policy implementation
Recruitment and onboarding
Employee investigations
Workforce analysis
Training program development
Employment and cultural visa management
Compensation management
Visa management
Problem-solving
Organizational management
Personnel Supervision
Employee Retention
Certification
NIMS ICS-100
Servsafe Food Manager
BSIS Guard Card
Eagle Scout Award
Timeline
Human Resources Supervisor
Six Flags Discovery Kingdom
06.2024 - CurrentRead More
Public Safety Senior Supervisor
Six Flags Discovery Kingdom
02.2020 - 06.2024Read More
Senior Recreation Leader
Greater Vallejo Recreation District
09.2017 - 01.2020Read More
Napa Valley College
from Tourism And Hospitality Management
Read More