Jacob Sprague
Niles,OH
Summary
Dynamic Carpet Technician with expertise in advanced stain removal and water damage restoration at Russ Sprague’s Cleaning. Proven problem-solver with a continuous learning mindset, enhancing customer satisfaction through tailored care plans and meticulous equipment maintenance. Committed to quality assurance and attention to detail, ensuring top-notch service delivery.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Carpet Technician
Russ Sprague’s Cleaning
Warren, OH
02.2023 - Current
- Performed carpet cleaning and stain removal tasks using recommended products.
- Collaborated with clients to develop customized carpet care plans tailored to their specific needs.
- Stayed updated on industry trends and best practices, ensuring the delivery of top-notch services to clients.
- Maintained proper equipment functionality, performing regular maintenance checks and repairs as needed.
- Enhanced customer satisfaction by providing efficient and thorough carpet cleaning services.
- Performed advanced stain removal techniques for successful results in challenging situations.
Laborer
Pinnacle Concrete & Excavating
Niles, OH
04.2021 - 08.2021
- Improved worksite efficiency by maintaining clean and organized work areas.
- Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
- Assisted in reducing material waste by accurately measuring, cutting, and assembling materials as needed.
- Loaded and unloaded materials onto trucks and trailers.
- Cleaned and maintained tools, equipment and worksites.
Host
Primanti Bros
Boardman, OH
05.2020 - 09.2020
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
Diploma -
Niles Mckinley Highschool
Niles, OH04.2023
Skills
- Room measurements
- Water damage restoration
- Tool management
- Continuous learning mindset
- Equipment maintenance know-how
- Quality assurance standards
- Odor control methods
- Repair work
- Problem-solving
- Attention to detail
Certification
IICRC Carpet Technician Certification
Timeline
Carpet Technician
Russ Sprague’s Cleaning
02.2023 - Current
Laborer
Pinnacle Concrete & Excavating
04.2021 - 08.2021
Host
Primanti Bros
05.2020 - 09.2020
Diploma -
Niles Mckinley Highschool