Results-oriented Operations Supervisor excelling in leadership development, team building, and operational efficiency. Proven track record in doing whatever it takes to ensure that metrics are being met no matter the circumstances.
Overview
6
6
years of professional experience
Work History
Operations Supervisor
FedEx
Lebanon, Tennessee
04.2019 - Current
Implemented strategies to improve shipping accuracy and reduce delays.
Collaborated with management to develop training materials for new employees.
Resolved operational issues quickly to maintain service quality during peak periods.
Go above and beyond when needed to fill in for SOMs.
Coordinated with other supervisors, combining group efforts to achieve goals.
Consistently achieve higher than standard on all service-related metrics on a day-to-day basis.
Provide support to senior leadership with monthly BSCA items.
Education
Bachelor of Science - Psychology
Colorado Technical University
Colorado Springs, CO
Skills
Leadership development
Team building
Interpersonal skills
Enforce policies
Documentation and control
Employee development
Root-cause analysis
Accomplishments
Several Bravo Zulu's
Operations Supervisor of the month
Act as Sort Manager whenever needed.
Apart of the #1 RSF for the past two consecutive years.