Jacob Stein
Williamson,NY
Summary
Detail-oriented professional with expertise in customer service and conflict resolution. Proven ability to enhance team performance and streamline operations for improved customer satisfaction.
Overview
7
7
years of professional experience
Work History
Salesperson
Drivers Village
Cicero, NY
06.2025 - Current
- Assisted customers in selecting vehicles based on needs and preferences.
- Demonstrated product features and benefits to enhance customer understanding.
- Maintained accurate inventory records for vehicle availability.
- Processed sales transactions efficiently using dealership management software.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
- Coached 2 hires on sales techniques, contributing to their development as successful team members.
Team Member
Caraglios Pizza
Ontario, NY
08.2022 - 05.2025
- Collaborated with team members to prepare and serve high-quality pizzas in a fast-paced environment.
- Ensured compliance with food safety standards and maintained cleanliness of workstations.
- Assisted in training new staff on operational procedures and customer service best practices.
- Streamlined order process by efficiently managing inventory and supplies during peak hours.
Manager
Charlie's Restaurants
Ontario, NY
04.2019 - 08.2022
- Oversaw daily operations to ensure high-quality service and customer satisfaction.
- Led staff training programs to enhance team performance and operational efficiency.
- Developed and implemented standard operating procedures to streamline restaurant workflows.
- Analyzed sales trends to optimize menu offerings and improve profitability.
- Maintained professional, organized, and safe environment for over 200 employees and patrons.
Education
Bachelor of Science - Computer Science
SUNY At Buffalo
Buffalo, NYSkills
- Customer service
- Customer care
- Relationship building
- Customer relationship building
- Incident reporting3
- Detail-oriented
- Conflict de-escalation
- Conflict resolution techniques
Timeline
Salesperson
Drivers Village
06.2025 - Current
Team Member
Caraglios Pizza
08.2022 - 05.2025
Manager
Charlie's Restaurants
04.2019 - 08.2022
Bachelor of Science - Computer Science
SUNY At Buffalo