Jacob Sturdy
Sales Associate
Houston,TX
Summary
Natural leader with proven record of exceeding sales targets and driving customer service excellence. Skilled in training and mentoring new associates on methods and techniques to build customer retention and boost loyalty. Passionate about helping customers and delivering exceptional experiences with every interaction.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
1
1
Language
Work History
Sales Associate
Shell Retail And Convenience Operations LLC
Fulshear, TX
12.2021 - Current
- Engaged with customers to build rapport and loyalty.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Processed product returns and assisted customers with other selections.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Supervised changing rooms, rehanging unwanted merchandise and supporting loss prevention initiatives.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
- Maintained records related to sales, returns and inventory availability.
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
Facilitator
Simprentis
Aberdeen, Aberdeenshire
12.2012 - 01.2014
- Taught hundreds of High School aged students how to use an oil and gas simulation software.
- Traveled around Europe and North America to deliver the training.
- Completed the setting up and execution of large competitions between teams.
- Answered students' questions in a timely manner.
Education
Bachelor of Science - Computer Information Systems
University of Houston
Houston, TX 08.2016 - 07.2019
Associate of Science - Science
Houston Community College
Houston, TX 08.2014 - 05.2016
Skills
Problem-solving skills
Client Service
Sales training
Stocking and replenishing
Cash Handling
Point of sale operation
Excellent people skills
Relationship building
Upselling
Exceptional customer service
Product promotions
Merchandising understanding
Social perceptiveness
Multi-tasking strength
Professional demeanor
Certification
Texas Alcoholic Beverage Commission License
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Timeline
Sales Associate
Shell Retail And Convenience Operations LLC
12.2021 - Current
Texas Alcoholic Beverage Commission License
12-2021
Lean Six Sigma Yellow Belt
08-2017
Bachelor of Science - Computer Information Systems
University of Houston
08.2016 - 07.2019
Associate of Science - Science
Houston Community College
08.2014 - 05.2016
Facilitator
Simprentis
12.2012 - 01.2014