Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jacob VanTol

Sioux Center

Summary

Knowledgeable IT Technician with solid background in IT support and troubleshooting. Proven ability to resolve technical issues and implement effective solutions, contributing to system efficiency. Demonstrated expertise in network management and hardware maintenance.

Overview

7
7
years of professional experience

Work History

IT Technician

Center Fresh Egg Farm
04.2018 - Current
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Diagnosed and troubleshot a wide variety of hardware, software and network issues.
  • Installed, configured and maintained computer systems and network connections.
  • Maintained and managed user accounts via Active Directory and Office 365.
  • Fostered culture of continuous improvement, leading initiatives for software and hardware upgrades that kept pace with technological advancements.
  • Reduced downtime for users with prompt responses to technical issues and effective problem-solving skills.

Education

Associate of Arts - Video Game Design

Western Iowa Tech Community College
Sioux City, IA

Bachelor of Arts - Computer Science

Dordt University
Sioux Center, IA
12-2017

Skills

  • Hardware installation
  • Technical support
  • Software configuration
  • Network troubleshooting
  • Remote support
  • System administration
  • Network maintenance
  • Help desk operations
  • Server management
  • Software development

Timeline

IT Technician

Center Fresh Egg Farm
04.2018 - Current

Associate of Arts - Video Game Design

Western Iowa Tech Community College

Bachelor of Arts - Computer Science

Dordt University

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