Jacob Villa
Barstow,CA
Summary
Dynamic retail associate with extensive experience in customer service and retail operations, committed to fostering a seamless shopping experience across all floor positions. Recognized for a compassionate approach toward customers and colleagues, ensuring a supportive and collaborative environment. Driven to enhance operational efficiency while delivering exceptional service that leaves a lasting positive impression on shoppers. Passionate about creating an inviting atmosphere that encourages customer loyalty and satisfaction.
Overview
3
3
years of professional experience
Work History
Sales Associate
Urban Outfitters
11.2024 - 08.2025
- Assisted customers with product selection and provided knowledgeable recommendations.
- Maintained sales floor organization and ensured a welcoming environment for shoppers.
- Operated point-of-sale systems to process transactions efficiently and accurately.
- Collaborated with team members to restock merchandise and manage inventory levels.
- Conducted product demonstrations to enhance customer engagement and knowledge.
- Resolved customer inquiries and complaints promptly to ensure satisfaction.
- Participated in team meetings to discuss sales strategies and store promotions.
- Trained new associates on store policies, procedures, and customer service techniques.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Assisted customers with product selection, sizing and styling.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Built and maintained relationships with peers and upper management to drive team success.
Sales Associate
Old Navy
04.2022 - 09.2024
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
- Demonstrated knowledge of store products and services.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Greeted customers upon entering the store and provided assistance.
- Stocked shelves with merchandise according to company standards.
- Organized displays to attract customers and promote sales.
- Tracked inventory levels throughout the day and restocked items as needed.
- Processed returned merchandise according to company policies.
- Assisted with unloading delivery trucks and stocking shelves with new merchandise.
- Handled price checks, merchandise transfers and fitting room returns to keep the store orderly and efficient.
Sales Associate
Old Navy
10.2023 - 06.2024
Education
Bachelor of Social Science - Sociology
University of California
Irvine, CA06.2025
Associates of Arts - Sociology
Barstow Community College
Barstow, CA07.2023
Skills
- Customer Service
- Order Processing
- Regulatory Compliance
- Money Handling
- Loss Prevention
- Display Setup
- Product Demonstrations
- Store maintenance
- Stock replenishment
- Fitting room maintenance
- Store Opening and Closing
- Teamwork and Collaboration
- POS System Operation
- Retail Store Operations
Accomplishments
- Awarded “Employee of the Month” in 2023 at Old Navy.
- Awarded “Employee of the Month” in 2025 at Urban Outfitters.
Timeline
Sales Associate
Urban Outfitters
11.2024 - 08.2025
Sales Associate
Old Navy
10.2023 - 06.2024
Sales Associate
Old Navy
04.2022 - 09.2024
Associates of Arts - Sociology
Barstow Community College
Bachelor of Social Science - Sociology
University of California
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