Summary
Overview
Work History
Education
Skills
Timeline
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Jacob Wallin

Lakewood,CO

Summary

Service professional bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Overview

6
6
years of professional experience

Work History

Bar Lead

Skylight
11.2021 - Current
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Implemented drink prep procedures, significantly reducing wasted stock.
  • Addressed customer complaints and inquiries to verify satisfaction.
  • Answered customer questions about beverage items and assisted with menu selections.

Prefabrication Production Manager

Boreas Campers
09.2020 - 11.2021
  • Resolved issues quickly to maintain productivity goals.
  • Reviewed work for quality and compliance with company standards and design specifications.
  • Standardized production procedures, job roles, and quality assurance guidelines.
  • Managed internal operational standards and productivity targets.
  • Planned operations to meet established schedules, factoring in order demands and business forecasts.

Restaurant Floor Manager/Server

Mas Kaos
09.2017 - 03.2020
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Led and directed team members on effective methods, operations, and procedures.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.

Education

High School Diploma -

Allen County Scottsville High School
Scottsville Ky
05.2011

Skills

  • Customer Service
  • Quality Assurance
  • Problem-Solving
  • Clear Communication
  • Team Leadership
  • Time Management
  • Employee Training
  • Scheduling

Timeline

Bar Lead

Skylight
11.2021 - Current

Prefabrication Production Manager

Boreas Campers
09.2020 - 11.2021

Restaurant Floor Manager/Server

Mas Kaos
09.2017 - 03.2020

High School Diploma -

Allen County Scottsville High School

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Jacob Wallin