Jacob White
Digital Personal Shopper
San Antonio,TX
Summary
Personal Shopper skilled at locating merchandise to fulfill orders and suggesting reasonable replacements for out-of-stock items. Excellent sales and organizational skills coupled with service-oriented mindset. Dedicated to building long-term relationships with loyal customers.
Overview
2
2
years of post-secondary education
13
13
years of professional experience
Work History
Digital Personal Shopper
Walmart
San Antonio, TX
03.2020 - Current
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Tracked substitutions and informed customers of changes.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Picked quality and accurate items for 250 daily customer orders.
Customer Service Manager
Walmart
San Antonio, Texas
08.2018 - 03.2020
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Supervised over 50 employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Department Manager (temporary)
Walmart
San Antonio, TX
04.2018 - 08.2018
- Increased efficiency and team productivity for 10 associates by promoting operational best practices.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
Digital Personal Shopper
Walmart
San Antonio, TX
01.2017 - 08.2018
- Picked quality and accurate items for 200 daily customer orders.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Photo Lab Associate
Walmart
San Antonio, TX
01.2016 - 01.2017
- Assessed customer needs and examined order contents to identify processing requirements and timelines.
- Used inkjet printer, canvas and metal prints and mat boards to print and mount images.
- Operated photo department cash register to scan items and process checks and credit card transactions.
- Maintained lab printers and processing equipment, ensuring proper functioning for each shift.
Cashier
Walmart
San Antonio, TX
04.2015 - 01.2016
- Monitored self-checkout systems and provided assistance or intervention where required.
- Helped customers complete purchases, locate items and join reward programs.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Kitchen Worker
Little Caesar's Pizza Restaurant
Live Oak, Texas
01.2015 - 04.2015
- Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
Buyer
Once Upon A Child Franchise
San Antonio, Texas
09.2014 - 01.2015
- Select items to purchase to sell in store.
- Work cash register.
- Keep the store clean and neat.
- Take inventory of items.
- Stock floor and make sure sales racks are organized.
Pro Cashier
The Home Depot Inc
Live Oak, Texas
09.2012 - 09.2014
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Restocked and organized merchandise in front lanes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Head Waiter
Mama's Cafe
Live Oak, Texas
08.2009 - 08.2011
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and effective service to patrons.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Food Service Worker
Target
Selma, Texas
04.2009 - 08.2009
- Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Cooked batches of food according to standard recipes.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Barista
Starbucks
Selma, Texas
08.2007 - 04.2009
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Controlled line and crowd with quick, efficient service.
- Set and achieved goals for professional development and advancement.
Education
Bachelor of Arts - Business Administration
Southern New Hampshire University
Hooksett, NH 08.2019 - Current
High School Diploma -
Comal Academy
New Braunfels, TX 01.2008 - 06.2008
Skills
Accurate money handling
Online ordering familiarity
Customer Relations
Product knowledge
Excellent work ethic
Good listening skills
Computer proficiency
Accomplishments
- Supervised team of over 50 staff members.
- Received "Perfect Attendance" certificate.
- Received many customer surveys commending customer service and politeness.
- Won competition to sell the most bags of coffee beans.
- Attended Texas Lotto meeting and was in charge of successfully integrating lotto machine into store.
- Created signs to beautify the store and contain information for customers and associates.
Software
Microsoft Office Suite
Adobe Suite
Interests
Graphic design
Cooking
Yoga
Timeline
Digital Personal Shopper
Walmart
03.2020 - Current
Bachelor of Arts - Business Administration
Southern New Hampshire University
08.2019 - Current
Customer Service Manager
Walmart
08.2018 - 03.2020
Department Manager (temporary)
Walmart
04.2018 - 08.2018
Digital Personal Shopper
Walmart
01.2017 - 08.2018
Photo Lab Associate
Walmart
01.2016 - 01.2017
Cashier
Walmart
04.2015 - 01.2016
Kitchen Worker
Little Caesar's Pizza Restaurant
01.2015 - 04.2015
Buyer
Once Upon A Child Franchise
09.2014 - 01.2015
Pro Cashier
The Home Depot Inc
09.2012 - 09.2014
Head Waiter
Mama's Cafe
08.2009 - 08.2011
Food Service Worker
Target
04.2009 - 08.2009
High School Diploma -
Comal Academy
01.2008 - 06.2008
Barista
Starbucks
08.2007 - 04.2009