Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Interests
Timeline
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Jacob White

Jacob White

Digital Personal Shopper
San Antonio,TX

Summary

Personal Shopper skilled at locating merchandise to fulfill orders and suggesting reasonable replacements for out-of-stock items. Excellent sales and organizational skills coupled with service-oriented mindset. Dedicated to building long-term relationships with loyal customers.

Overview

2
2
years of post-secondary education
13
13
years of professional experience

Work History

Digital Personal Shopper

Walmart
San Antonio, TX
03.2020 - Current
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Tracked substitutions and informed customers of changes.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Picked quality and accurate items for 250 daily customer orders.

Customer Service Manager

Walmart
San Antonio, Texas
08.2018 - 03.2020
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.
  • Supervised over 50 employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.

Department Manager (temporary)

Walmart
San Antonio, TX
04.2018 - 08.2018
  • Increased efficiency and team productivity for 10 associates by promoting operational best practices.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.

Digital Personal Shopper

Walmart
San Antonio, TX
01.2017 - 08.2018
  • Picked quality and accurate items for 200 daily customer orders.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.

Photo Lab Associate

Walmart
San Antonio, TX
01.2016 - 01.2017
  • Assessed customer needs and examined order contents to identify processing requirements and timelines.
  • Used inkjet printer, canvas and metal prints and mat boards to print and mount images.
  • Operated photo department cash register to scan items and process checks and credit card transactions.
  • Maintained lab printers and processing equipment, ensuring proper functioning for each shift.

Cashier

Walmart
San Antonio, TX
04.2015 - 01.2016
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Helped customers complete purchases, locate items and join reward programs.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.

Kitchen Worker

Little Caesar's Pizza Restaurant
Live Oak, Texas
01.2015 - 04.2015
  • Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.

Buyer

Once Upon A Child Franchise
San Antonio, Texas
09.2014 - 01.2015
  • Select items to purchase to sell in store.
  • Work cash register.
  • Keep the store clean and neat.
  • Take inventory of items.
  • Stock floor and make sure sales racks are organized.

Pro Cashier

The Home Depot Inc
Live Oak, Texas
09.2012 - 09.2014
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items and join reward programs.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Restocked and organized merchandise in front lanes.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

Head Waiter

Mama's Cafe
Live Oak, Texas
08.2009 - 08.2011
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and effective service to patrons.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

Food Service Worker

Target
Selma, Texas
04.2009 - 08.2009
  • Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Cooked batches of food according to standard recipes.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.

Barista

Starbucks
Selma, Texas
08.2007 - 04.2009
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Controlled line and crowd with quick, efficient service.
  • Set and achieved goals for professional development and advancement.

Education

Bachelor of Arts - Business Administration

Southern New Hampshire University
Hooksett, NH
08.2019 - Current

High School Diploma -

Comal Academy
New Braunfels, TX
01.2008 - 06.2008

Skills

    Accurate money handling

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Accomplishments

  • Supervised team of over 50 staff members.
  • Received "Perfect Attendance" certificate.
  • Received many customer surveys commending customer service and politeness.
  • Won competition to sell the most bags of coffee beans.
  • Attended Texas Lotto meeting and was in charge of successfully integrating lotto machine into store.
  • Created signs to beautify the store and contain information for customers and associates.

Software

Facebook

Microsoft Office Suite

Adobe Suite

Interests

Graphic design

Cooking

Yoga

Timeline

Digital Personal Shopper

Walmart
03.2020 - Current

Bachelor of Arts - Business Administration

Southern New Hampshire University
08.2019 - Current

Customer Service Manager

Walmart
08.2018 - 03.2020

Department Manager (temporary)

Walmart
04.2018 - 08.2018

Digital Personal Shopper

Walmart
01.2017 - 08.2018

Photo Lab Associate

Walmart
01.2016 - 01.2017

Cashier

Walmart
04.2015 - 01.2016

Kitchen Worker

Little Caesar's Pizza Restaurant
01.2015 - 04.2015

Buyer

Once Upon A Child Franchise
09.2014 - 01.2015

Pro Cashier

The Home Depot Inc
09.2012 - 09.2014

Head Waiter

Mama's Cafe
08.2009 - 08.2011

Food Service Worker

Target
04.2009 - 08.2009

High School Diploma -

Comal Academy
01.2008 - 06.2008

Barista

Starbucks
08.2007 - 04.2009
Jacob WhiteDigital Personal Shopper