Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Jacob Wilkes

Pasadena,MD

Summary

Dynamic sales associate with a proven track record at Walmart, excelling in customer service and relationship building. Skilled in cash handling and problem-solving, I effectively resolved customer complaints, enhancing loyalty. Recognized for maintaining organized merchandise displays and collaborating with teams to boost sales during promotions. Flexible and dedicated to delivering exceptional experiences.

Overview

5
years of professional experience

Work History

Walmart

Sales Associate
11.2024 - Current

Job overview

  • Assisted customers with product selection and inquiries, enhancing overall shopping experience.
  • Maintained organized merchandise displays, ensuring compliance with Walmart's visual standards.
  • Processed transactions accurately using point-of-sale (POS) systems, contributing to efficient checkout operations.
  • Collaborated with team members to restock shelves and manage inventory levels effectively.
  • Provided support during sales promotions, actively engaging customers to maximize sales opportunities.

McDonald's

Crew Member
04.2020 - 07.2021

Job overview

  • Delivered exceptional customer service by efficiently taking orders and processing payments.
  • Maintained cleanliness and organization in dining and kitchen areas to enhance guest experience.
  • Collaborated with team members to ensure timely food preparation and order fulfillment.
  • Operated kitchen equipment safely, adhering to food safety guidelines and regulations.

Family Dollar

Sales Associate
05.2020 - 10.2020

Job overview

  • Resolved customer complaints promptly, fostering positive relationships and promoting customer loyalty.
  • Trained new associates on store policies and procedures, improving team productivity and service quality.
  • Monitored product expiration dates and managed markdowns, ensuring compliance with food safety regulations.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

Education

Freestate Challenge Academy
Gunpowder, MD

High School Diploma from ROTC
12.2019

University Overview

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Problem-solving
  • Excellent people skills
  • Relationship building
  • Cash handling
  • Money handling
  • Flexible schedule
  • Verbal/written communication

Timeline

Sales Associate
Walmart
11.2024 - Current
Sales Associate
Family Dollar
05.2020 - 10.2020
Crew Member
McDonald's
04.2020 - 07.2021
Freestate Challenge Academy
High School Diploma from ROTC

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Jacob Wilkes