Jacob Wynn
Branson,MO
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Successfully managed operations, driving a yearly revenue of $2.5 million through strategic planning, efficient resource allocation, and fostering strong client relationships, resulting in consistent growth and profitability.
Overview
13
13
years of professional experience
Work History
General Manager
Zanescapes LLC
Branson, MO
11.2021 - Current
- Estimating tree removal, hardscapes, softscapes, fencing, drainage, and grading work
- Landscape design
- Material estimation and acquisition
- Competent in QuickBooks and excel
- Skilled in conflict resolution
- Managed day-to-day operations of a highly rated, multi-million dollar a year landscaping company, including scheduling, budgeting, purchasing, customer service, and team management, estimating and sales
- Developed and implemented operational and marketing strategies to maximize profits
- Developed and maintained relationships with vendors, contractors, and customers
- Oversaw all landscaping projects, ensuring they met customer expectations and deadlines
- Monitored all financial transactions and ensured accuracy of invoices and payments
- Actively collected on delinquent accounts
- Enterprise expense budgeting and tracking
- Recruitment, employment, and when necessary, termination
- Operational management of snow/ice removal fleet
- Trained and mentored team members, fostering a culture of continuous improvement, and promoting professional growth within the company
- Highly skilled at empathizing with customers, quickly gaining insight on their desired outcomes and wishes in order to earn their business.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Oversaw a yearly revenue of $2.5 million in 2023, a company record
Manager
Signature Designs
Farmington, MO
01.2014 - 01.2020
- Proven ability to efficiently manage administrative tasks, streamline office processes, and enhance workflow, resulting in significant cost savings and improved efficiency
- Adept at developing and implementing office policies and procedures, creating a more organized and productive work environment
- Exceptional leadership and team management skills, with a history of building and leading high-performing teams that deliver outstanding results
- Strong interpersonal and communication abilities, fostering positive relationships with staff, clients, and vendors
- Proficient in various office software and tools, including Microsoft Office Suite, project management software, and database management systems
- Experience in budget management, expense tracking, and financial reporting, ensuring cost-effective office operations.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Landscaper/Landscaping Foreman
All Seasons Garden Center, Farmington, MO
01.2011 - 01.2014
- Performed various landscaping tasks
- Hardscapes, softscapes
- Snow removal
- Worked with a team to complete large-scale projects
- Followed safety protocols to ensure a safe working environment
- Trained and supervised new employees
- Customer service
- Skid steer and excavator operation.
Education
Associate's degree in Business Administration -
Mineral Area College
Farmington, MO06.2015
Skills
- Leadership
- Heavy equipment operation
- Team Player
- Financial Oversight
- Sales Strategies
- Leadership and team building
- Customer Relations
- Business Administration
- Process Automation
- Project scope
- Interpersonal Skills
- Human Resources
- Employee Development
- Resource Allocation
- Verbal and written communication
- Contract Negotiations
- Customer Retention
- Landscaping/Construction estimating
- Schedule management
- Operations management
- Recruiting
- Project Management Software
- Project Planning
- Snow Plowing
- Financial Management
- Procurement
- Logistics
Timeline
General Manager
Zanescapes LLC
11.2021 - Current
Manager
Signature Designs
01.2014 - 01.2020
Landscaper/Landscaping Foreman
All Seasons Garden Center, Farmington, MO
01.2011 - 01.2014
Associate's degree in Business Administration -
Mineral Area College