Jacob Yarger
Lakewood,OH
Summary
Proven CSR at General Dynamics, adept in handling high call volumes and utilizing CRM software to enhance customer satisfaction. Excelled in complaint resolution and customer engagement, significantly boosting repeat business. Skilled in active listening and maintaining professionalism, ensuring swift, empathetic service responses.
Overview
1
1
year of professional experience
Work History
CSR
General Dynamics
10.2012 - 04.2014
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
Education
High School Diploma - General Studies
Olmsted Falls High School
Olmsted Falls, OH06.1999
Skills
- Call center experience
- Customer Focus
- Complaint Handling
- CRM Software
Timeline
CSR
General Dynamics
10.2012 - 04.2014
High School Diploma - General Studies
Olmsted Falls High School
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