Jacob Yee
Yorba Linda,California
Summary
Organized service with experience in a high capacity restaurant. Effective creator of service structures with thoughtful organization. Spearheaded all training programs. Interpersonal relations and customer service is at the forefront of skills and passions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
Orange Hill Restaurant
Orange, CA
08.2016 - Current
- Created memorable dining experiences for guests.
- Developed lasting relationships with guests ensuring future visits, referrals, and walk-in business.
- Taught staff how to deliver outstanding service to every guest without sacrificing profit objectives.
- Sells over $500,000 worth of product every year.
Office Manager
Dr. Donald Levy M.D.
Orange, CA
02.2022 - Current
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering, requisitions, stocking, and shipment receiving saving 10% annually.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Performed all receptionist duties including greeting and thanking all patients.
Education
Bachelor of Arts - Psychology And Social Behavior
University of California, Irvine
Irvine, CA06.2020
Skills
- Customer Service
- Staff Training and Management
- Office Management and Bookkeeping
- Interpersonal Relationships
- Excellent multi-tasking ability
Accomplishments
- Advanced from receptionist to office manager within seven months for exceeding expectations and going above and beyond in patient care.
- Supervised and trained a team of fifty plus staff members.
- Spearheaded a comprehensive training program now adopted companywide.
Certification
- First aid and CPR certified
- Level 1 Sommelier
- Serv-safe and RBS certified
Timeline
Office Manager
Dr. Donald Levy M.D.
02.2022 - Current
Server
Orange Hill Restaurant
08.2016 - Current
Bachelor of Arts - Psychology And Social Behavior
University of California, Irvine
Similar Profiles
Breana EsquedaBreana Esqueda
On Call Banquet at Orange Hill RestaurantOn Call Banquet at Orange Hill Restaurant
Laura KoziolLaura Koziol
Catering Sales Manager at Orange Hill Restaurant & EventsCatering Sales Manager at Orange Hill Restaurant & Events
JESSICA CROSSONJESSICA CROSSON
Server, Food Runner, Server Assistant at Pelican Hill ResortServer, Food Runner, Server Assistant at Pelican Hill Resort