Summary
Overview
Work History
Education
Skills
Timeline
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Jacobo Estevez

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Summary

Proven Assistant Manager at Conneticut Wine And Liquor, adept in staff management and customer relations, enhanced store operations and achieved high customer satisfaction. Skilled in bilingual communication and money handling, I significantly minimized cash discrepancies. My background in flooring installation at American Carpet South showcases my versatility and commitment to quality and efficiency.

Overview

8
8
years of professional experience

Work History

Assistant Manager

Conneticut Wine And Liquor
06.2023 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

Flooring Installer

American Carpet South
03.2016 - 06.2023
  • Installed hardwood, laminate and vinyl flooring for multiple residential and commercial clients.
  • Cut and trimmed flooring to fit around obstacles and within tight spaces.
  • Completed complex flooring projects within the given deadlines, ensuring client satisfaction and repeat business.
  • Conducted accurate measurements and calculations to verify proper layout and installation.


Education

High School Diploma -

New Rochelle High School
New Rochelle, NY
06.2015

Skills

  • Bilingual (Spanish and English)
  • Money Handling
  • Customer Relations
  • Staff Management
  • Task Delegation
  • Compliance understanding

Timeline

Assistant Manager

Conneticut Wine And Liquor
06.2023 - Current

Flooring Installer

American Carpet South
03.2016 - 06.2023

High School Diploma -

New Rochelle High School

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Jacobo Estevez