Jacob Razo
Portland,OR
Summary
Dynamic Catering Sales and Systems Coordinator at Elephants Delicatessen, recognized as Top Salesperson for two consecutive years. Expert in customer relationship management and employee training, I excel in enhancing service quality and operational efficiency. Proven ability to analyze data for strategic improvements and implement effective website management strategies.
Overview
18
18
years of professional experience
4
4
Certifications
Work History
Catering Sales and Systems Coordinator/Trainer
Elephants Delicatessen
Portland, Oregon
08.2017 - Current
- Top Salesperson 2018 & 2019
- Developed customized menu options based on client preferences and dietary needs.
- Managed content updates and changes on the corporate website.
- Analyzed data from past events to identify areas of improvement in order to increase efficiency and profitability
- Prepared client proposals, contracts, menus and invoices in a timely manner.
- Managed vendor relationships to ensure quality food and service delivery.
- Coordinated onboarding processes for new employees in a fast-paced environment.
- Coordinated website content updates for improved user experience and engagement.
- Implemented SEO strategies to optimize website visibility in search engines.
- Resolved customer inquiries related to website issues via email or phone calls.
- Trained staff on operational procedures and best practices for efficiency.
- Led team meetings to discuss goals, challenges, and operational updates.
- Collaborated with other departments to streamline communication and processes.
- Trained new employees on proper job functions and company policies and procedures.
- Provided support to other departments as needed to meet organizational goals.
Catering Sales Associate/Supervisor
Ingallina's Box Lunch
Los Angeles, CA
01.2016 - 03.2017
- Supervised catering staff to ensure quality service and compliance with standards.
- Coordinated event logistics to meet client specifications and timelines effectively.
- Trained new employees in catering procedures and customer service best practices.
- Communicated with clients to address inquiries and enhance service satisfaction.
- Resolved any complaints or concerns from customers regarding catering services provided.
- Explained goals and expectations required of trainees.
19D Cavalry Scout/Operations Specialist
United States Army
Fort Carson, CO
09.2007 - 06.2011
- Maintained a high level of physical fitness through regular exercise regimens.
- Provided guidance to subordinates in order to maximize efficiency and effectiveness in accomplishing tasks.
- Ensured that all personnel were properly equipped for operations in accordance with applicable regulations.
- Monitored battlefield conditions using satellite imagery and other intelligence sources.
- Trained, coached and mentored military units to improve readiness and training.
- Assisted in gathering intelligence and combat information to support troops on ground.
- Stored and safeguarded classified information to maintain utmost confidentiality.
Education
Some College (No Degree) - Film
Palomar College
San Marcos, California, CA01-2013
High School Diploma - Vista, CA
Guajome Park Academy High School
Vista, CA01.2006
Skills
- Attention to detail
- Customer relationship management
- Effective communication
- Employee training
- Organizational skills
- Problem-solving aptitude
- Team leadership
- Web development
References
Available upon request
Certification
Adult First Aid/CPR AED
Accomplishments
College Film Emmy Recipient
Affiliations
Portland NET Team Member 2020-2023
Languages
Spanish
Elementary
Timeline
Catering Sales and Systems Coordinator/Trainer
Elephants Delicatessen
08.2017 - Current
Catering Sales Associate/Supervisor
Ingallina's Box Lunch
01.2016 - 03.2017
19D Cavalry Scout/Operations Specialist
United States Army
09.2007 - 06.2011
Some College (No Degree) - Film
Palomar College
High School Diploma - Vista, CA
Guajome Park Academy High School