Jacolynn Hightower
Vine Grove,KY
Summary
I yearn daily to provide a motivated work environment with an engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate an enjoyable coffee experience.
Overview
4
4
years of professional experience
Work History
Server
Buffalo Wings & Rings
01.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
Huddle House
08.2022 - 12.2022
- Served food and beverages promptly with focused attention to customer needs.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
Education
Bachelor of Arts - Social Work
Campbellsville University
Campbellsville, KY05.2025
Associate of Arts -
Elizabethtown Community And Technical College
Elizabethtown, KY05.2023
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Memory retention
- Cleanliness standards
- Performance Improvement
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Server
Buffalo Wings & Rings
01.2023 - Current
Server
Huddle House
08.2022 - 12.2022
Bachelor of Arts - Social Work
Campbellsville University
Associate of Arts -
Elizabethtown Community And Technical College