Jacqese Robbins
Orlando,FL
Summary
Experienced in customer service for over a decade, with a strong track record of maintaining high standards of cleanliness and service quality at UNIVERSAL PARK AND RESORT. Developed critical thinking and empathy skills as a Customer Service Representative at TTEC and FOUNDEVER, leading to improved customer satisfaction and retention through personalized solutions. Demonstrated commitment to precision and customer service excellence as a Cashier at JETRO RESTAURANT DEPOT.
Overview
11
11
years of professional experience
Work History
Park Service Nights
UNIVERSAL PARK AND RESORT
Orlando, FL
01.2023 - Current
- Maintaining cleanliness of park facilities during night shifts
- Safely operating cleaning and waste handling equipment
- Adhering to company standards for recycling collection
- Ensuring timely completion of tasks
- Streamlined recycling processes, enhancing efficiency and environmental compliance.
- Ensure meticulous upkeep of park facilities, adhering to strict safety and cleanliness standards.
Customer Service Representative Remote
TTEC
Orlando, FL
03.2019 - 11.2022
- Identified and catered to member needs through effective communication and critical thinking
- Exhibited professionalism and empathy in providing exceptional member service
- Mastered banking product knowledge to enhance member relationships and product acquisition
- Enhanced customer satisfaction by identifying and solving banking needs accurately.
- Boosted member retention by delivering personalized banking solutions.
Customer Service Representative
Foundever
03.2015 - 12.2018
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume calls, ensuring timely response to customer needs and concerns.
- Educated customers on product features, enhancing their understanding and satisfaction levels.
- Collaborated with team members to streamline service processes and improve overall efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Sale Associate FT Lead
DOLLAR GENERAL
Orlando, FL
04.2014 - 06.2018
- Tackled issues to minimize losses
- Boosted store profitability and customer satisfaction
- Exhibited detail-focused approach in all tasks
- Enhanced store layout for optimal product visibility and accessibility.
- Streamlined checkout process, boosting transaction efficiency.
- Implemented new sales strategies, increasing customer engagement.
Education
HS Diploma - undefined
MAYNARD EVANS HIGH SCHOOL
Orlando, FL01.2015
Skills
- Communication
- Probing Questions
- Critical Thinking
- Empathy
- Active Listening
- Banking Product Knowledge
- Cash Handling
- Conflict Resolution
- Information Provision
- Checkout Area Maintenance
- Stocking
- Plan-o-grams
- Teamwork and collaboration
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Decision-making
- Computer skills
Timeline
Park Service Nights
UNIVERSAL PARK AND RESORT
01.2023 - Current
Customer Service Representative Remote
TTEC
03.2019 - 11.2022
Customer Service Representative
Foundever
03.2015 - 12.2018
Sale Associate FT Lead
DOLLAR GENERAL
04.2014 - 06.2018
HS Diploma - undefined
MAYNARD EVANS HIGH SCHOOL