Jacque Beckford
Miami Gardens,FL
Summary
Dedicated customer service professional with 5+ years of experience in high-volume environments. Skilled in problem-solving and delivering accurate service while managing communication and organizational tasks. Aiming for a Customer Success Specialist role to enhance customer experience and drive operational efficiency.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Miami Dade Country Tax Collector
Miami, FL
03.2025 - Current
- Processed payment transactions for property taxes and other fees efficiently.
- Maintained organized records of customer interactions and transactions daily.
- Collaborated with team members to resolve customer complaints effectively.
- Utilized tax collection software to manage accounts and update information.
- Educated customers on license regulations and filing procedures clearly.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Substitute Teacher, K-12
Kelly Educational Staffing
Miami, FL
12.2024 - 03.2025
- Managed classroom behavior and maintained a positive learning environment.
- Collaborated with permanent teachers to support lesson plans and classroom activities.
- Implemented instructional strategies to enhance student engagement and participation.
- Monitored classrooms, ensuring that all students were safe and adhering to school rules.
- Assisted with classroom instruction, following lesson plans and providing additional support to students.
Crew Member
Chipotle
Tallahassee, FL
02.2022 - 06.2024
- Prepared and assembled food items according to established recipes and standards.
- Maintained cleanliness and organization of workstations during busy service periods.
- Assisted customers with menu selections and provided exceptional service experiences.
- Collaborated with team members to ensure efficient operations during peak hours.
- Monitored food safety practices to uphold quality and health standards consistently.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
Customer Service Representative
Michaels Arts and Crafts
Tallahassee, Florida
05.2021 - 12.2021
- Maintained clean and organized sales floor for optimal customer experience.
- Assisted customers with product inquiries and provided knowledgeable support.
- Stocked shelves efficiently to ensure product availability and presentation.
- Collaborated with team members to facilitate smooth store operations.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
Education
Bachelor of Science - Psychology
Florida State University
Tallahassee, FL05-2024
Skills
- Payment processing and cash handling
- Tax collection software
- Customer interaction management
- License regulation education
- Complaint resolution
- Customer relationship management
- Team collaboration in fast-paced environments
- Attention to detail in documentation
Timeline
Customer Service Representative
Miami Dade Country Tax Collector
03.2025 - Current
Substitute Teacher, K-12
Kelly Educational Staffing
12.2024 - 03.2025
Crew Member
Chipotle
02.2022 - 06.2024
Customer Service Representative
Michaels Arts and Crafts
05.2021 - 12.2021
Bachelor of Science - Psychology
Florida State University