Summary
Work History
Education
Skills
Volunteer Experience
Timeline
SalesAssociate
JACQUE WILLOUGHBY

JACQUE WILLOUGHBY

Administrative Assistant
Norman,USA

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Work History

Legal Receptionist

Smith Law Office, P.C. Douglas J. Smith, Attorney
04.2015 - Current
  • Handled client inquiries in a professional and timely manner, resulting in a high level of customer satisfaction and trust in the firm.
  • Improved accuracy of client information by maintaining up-to-date records in the firm''s database system.
  • Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
  • Planned and organized internal and external events, meetings and conferences.
  • Scheduled and confirmed client appointments.
  • Extensive experience working with word processing, spreadsheets, printers, copiers , scanners and internal and external call systems.
  • Directed the flow of mail, faxes, and deliveries to reach intended recipients.

Early Childhood Caregiver

Trinity Lutheran Church School
08.1994 - 05.2015


  • Continuously updated professional knowledge by attending workshops, trainings, and conferences focused on early childhood development and education.
  • Developed customized lesson plans tailored to the individual needs of each child, ensuring optimal learning experiences.
  • Provided emotional support to young children, fostering a nurturing and safe environment for growth.

Early Childhood Pre-K Teacher

Pumpkin Shell Preschool
08.2001 - 05.2008
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
  • Gave one-on-one attention to children while maintaining overall focus on entire group.
  • Established strong relationships with parents through regular communication, enhancing family involvement in the educational process.
  • Developed and implemented behavior management systems to maintain a structured and productive learning environment.

Executive Disability State Insurance Supervisor

State Of Oklahoma Disability Insurance Unit
01.1971 - 01.1982


  • Collaborated with underwriting teams to develop comprehensive risk assessments, effectively managing potential losses across various lines of business.
  • Supported financial director with special projects and additional job duties.
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
  • Spearheaded initiatives focused on improving customer experience throughout all stages of the insurance cycle – from initial inquiry to claims resolution.
  • Enhanced customer satisfaction levels by consistently addressing client concerns and resolving issues promptly.

Education

Secretarial Advanced Course Studies - Office Administration / Secretarial

East Central State College
Ada, Oklahoma
01.1971

Skills

  • Scheduling appointments
  • Data entry proficiency
  • Document filing
  • Adaptability
  • Proofreading documents
  • Billing Procedures
  • Document Scanning
  • Legal research assistance
  • Answering calls
  • Client Relations
  • Case management software
  • Problem-solving abilities
  • Multitasking
  • Professional Communication

Volunteer Experience

  • PTA volunteer
  • Norman Regional Hospital volunteer
  • Church Ministries

Timeline

Legal Receptionist

Smith Law Office, P.C. Douglas J. Smith, Attorney
04.2015 - Current

Early Childhood Pre-K Teacher

Pumpkin Shell Preschool
08.2001 - 05.2008

Early Childhood Caregiver

Trinity Lutheran Church School
08.1994 - 05.2015

Executive Disability State Insurance Supervisor

State Of Oklahoma Disability Insurance Unit
01.1971 - 01.1982

Secretarial Advanced Course Studies - Office Administration / Secretarial

East Central State College

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JACQUE WILLOUGHBYAdministrative Assistant