Accomplished Sales Manager in Multi-Hotel Sales with experience from administrative professional to senior sales manager. Successful at meeting client needs while increasing revenue by driving sales. Committed to top-tier customer service and upholding professional, approachable attitude.
Overview
13
13
years of professional experience
Work History
Group & Catering Sales Manager
Marriott Intl. Multi-Hotel Sales, Southwest
10.2021 - Current
Works with customers to align customer preferences with brand needs and actively up-sells each business opportunity to maximize revenues and drive customer loyalty.
Works collaboratively with other sales channels (e.g., Area Sales, on-property resources) to verify sales efforts are coordinated, complementary, and not duplicative.
Understands the overall market (e.g., competitors’ strengths and weaknesses, economic trends, supply and demand) and how to sell against them.
Effectively resolve guest issues that arise as a result of the sales process.
Senior Sales Manager, Group & Catering
Marriott Intl. Northern Mid-America Sales
09.2019 - 04.2021
Achieved dramatic sales increase by skillfully managing relationships and proactive sales approaches.
Attended sales calls, presentations and other customer-facing activities with sales associates to assess and identify sales opportunities.
Held one-on-one meetings with on-property stakeholders and revenue management to identify selling hurdles and offered insight into best remedy.
Effectively leveraged the global sales organization and Marriott brand portfolio to achieve personal and team related revenue goals.
Sales Manager
Marriott Intl., Northern Mid-America Sales
06.2012 - 09.2019
Handled customer relations issues, enabling quick resolution, and client satisfaction.
Closed the best opportunities for each property based on market conditions and individual property needs.
Executed and supported the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
Builds and maintains strong working relationships with key internal and external stakeholders.
Sales Administrative Assistant
Marriott Intl. Northern Mid-America Sales
06.2010 - 06.2012
Education
Master of Science - Public Administration
Roosevelt University
Chicago, IL
05.2010
Bachelor of Science - Law Enforcement And Justice Administration
Western Illinois University
Macomb, IL
05.2008
Skills
Sales Initiatives
Contract Management
Corporate Event Expertise
Relationship Building
Staff Training and Development
Sales Strategy
Revenue Generation
Inventory Management
Event Coordination
Proposal Development
Sales Team Development
Accomplishments
Sales Mentor in the Northern Mid-America Sales Office
Sales Mentor in the Southwest Sales Office
Career & Development Workgroup Co-Chair - Fall 2022
Multi-Hotel Sales College Recruit Team
Timeline
Group & Catering Sales Manager
Marriott Intl. Multi-Hotel Sales, Southwest
10.2021 - Current
Senior Sales Manager, Group & Catering
Marriott Intl. Northern Mid-America Sales
09.2019 - 04.2021
Sales Manager
Marriott Intl., Northern Mid-America Sales
06.2012 - 09.2019
Sales Administrative Assistant
Marriott Intl. Northern Mid-America Sales
06.2010 - 06.2012
Master of Science - Public Administration
Roosevelt University
Bachelor of Science - Law Enforcement And Justice Administration
Western Illinois University
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