Jacquelin Herron
Phoenix,AZ
Summary
Accomplished Sales Manager in Multi-Hotel Sales with experience from administrative professional to senior sales manager. Successful at meeting client needs while increasing revenue by driving sales. Committed to top-tier customer service and upholding professional, approachable attitude.
Overview
13
13
years of professional experience
Work History
Group & Catering Sales Manager
Marriott Intl. Multi-Hotel Sales, Southwest
2021.10 - Current
- Works with customers to align customer preferences with brand needs and actively up-sells each business opportunity to maximize revenues and drive customer loyalty.
- Works collaboratively with other sales channels (e.g., Area Sales, on-property resources) to verify sales efforts are coordinated, complementary, and not duplicative.
- Understands the overall market (e.g., competitors’ strengths and weaknesses, economic trends, supply and demand) and how to sell against them.
- Effectively resolve guest issues that arise as a result of the sales process.
Senior Sales Manager, Group & Catering
Marriott Intl. Northern Mid-America Sales
2019.09 - 2021.04
- Achieved dramatic sales increase by skillfully managing relationships and proactive sales approaches.
- Attended sales calls, presentations and other customer-facing activities with sales associates to assess and identify sales opportunities.
- Held one-on-one meetings with on-property stakeholders and revenue management to identify selling hurdles and offered insight into best remedy.
- Effectively leveraged the global sales organization and Marriott brand portfolio to achieve personal and team related revenue goals.
Sales Manager
Marriott Intl., Northern Mid-America Sales
2012.06 - 2019.09
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Closed the best opportunities for each property based on market conditions and individual property needs.
- Executed and supported the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
- Builds and maintains strong working relationships with key internal and external stakeholders.
Sales Administrative Assistant
Marriott Intl. Northern Mid-America Sales
2010.06 - 2012.06
Education
Master of Science - Public Administration
Roosevelt University
Chicago, IL05.2010
Bachelor of Science - Law Enforcement And Justice Administration
Western Illinois University
Macomb, IL05.2008
Skills
- Sales Initiatives
- Contract Management
- Corporate Event Expertise
- Relationship Building
- Staff Training and Development
- Sales Strategy
- Revenue Generation
- Inventory Management
- Event Coordination
- Proposal Development
- Sales Team Development
Accomplishments
- Sales Mentor in the Northern Mid-America Sales Office
- Sales Mentor in the Southwest Sales Office
- Career & Development Workgroup Co-Chair - Fall 2022
- Multi-Hotel Sales College Recruit Team
Timeline
Group & Catering Sales Manager
Marriott Intl. Multi-Hotel Sales, Southwest
2021.10 - Current
Senior Sales Manager, Group & Catering
Marriott Intl. Northern Mid-America Sales
2019.09 - 2021.04
Sales Manager
Marriott Intl., Northern Mid-America Sales
2012.06 - 2019.09
Sales Administrative Assistant
Marriott Intl. Northern Mid-America Sales
2010.06 - 2012.06
Master of Science - Public Administration
Roosevelt University
Bachelor of Science - Law Enforcement And Justice Administration
Western Illinois University
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