Jacqueline Barrows
Overview
5
5
years of professional experience
Work History
Patient Service Representative
Skin Cancer & Dermatology Institute
05.2020 - 06.2022
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Used Software to schedule appointments.
- Managed patient registration process, confirming data accuracy and completeness.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Answered incoming calls, scheduled appointments.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Assisted patients in filling out check-in and payment paperwork.
- Entered patient demographic and insurance data into electronic medical record system.
- Verified insurance eligibility and coverage for patients.
- Provided excellent customer service to patients and medical staff.
Patient Service Representative
Skin Cancer & Dermatology Institute
08.2023 - Current
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Used Software to schedule appointments.
- Managed patient registration process, confirming data accuracy and completeness.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Answered incoming calls, scheduled appointments.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Assisted patients in filling out check-in and payment paperwork.
- Entered patient demographic and insurance data into electronic medical record system.
- Verified insurance eligibility and coverage for patients.
- Provided excellent customer service to patients and medical staff.
Customer Service Representative
Delta Airlines
08.2022 - 07.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
Education
Associate's Degree - Health
DeVry University
02.2024
Skills
- Play-based learning
- Problem-solving
- Classroom management
- Relationship building
- Documentation and record keeping
Languages
Spanish
Native or Bilingual
Timeline
Patient Service Representative
Skin Cancer & Dermatology Institute
08.2023 - Current
Customer Service Representative
Delta Airlines
08.2022 - 07.2023
Patient Service Representative
Skin Cancer & Dermatology Institute
05.2020 - 06.2022
Associate's Degree - Health
DeVry University