Summary
Overview
Work History
Education
Skills
References
Timeline
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Jacqueline Bennett

Jersey City,NJ

Summary

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience

Work History

Patient Access Coordinator

RMANJ
Basking Ridge, NJ
03.2023 - Current
  • Triaging information to patients
  • Communicated with physicians and medical providers to clarify and facilitate clinical requests
  • Maintained compliance with HIPAA regulations to safeguard patient privacy
  • Built and maintained strong team relationships, fostering positive work environment
  • Scanned medical records and processed Release of Information forms
  • Registered, scheduled and checked in patients with accurate use of (ARTEMIS) electronic record system.
  • Verified demographics and insurance information to register patients in computer system.
  • Coordinated with clinical staff to ensure timely completion of registration process.
  • Assisted in obtaining prior authorizations from insurance companies.
  • Greeted patients, verified patient identification and collected demographic information.

Medical Scheduler

New Jersey Imaging Network
Clifton, NJ
04.2022 - 11.2022
  • Scheduled patient appointments in EMR system (Erad Ris)
  • Schedules patients that needs X-rays, Mammograms, Ultrasounds, fluoroscopy's bone density, CAT scans MRIs, PET's & LCDT
  • Mail out & Fax reports to Doctors and Patients
  • Handles insurance at time of scheduling
  • Schedules well over 100 patients a day.
  • Answered incoming calls from patients inquiring about their upcoming appointments or requesting changes to existing ones.
  • Created and maintained patient medical records, ensuring accuracy and compliance with regulations.
  • Adhered strictly to HIPAA regulations when handling confidential patient information.

Customer Service Representative

Select Express & Logistics
Secaucus, NJ
07.2020 - 03.2022
  • Followed up with customers to offer additional support and check resolution satisfaction
  • Handled customer inquiries, payments and service requests
  • Answered all incoming phone calls with greeting
  • Scheduling a new order or existing order with Xcelerator
  • Deliver with 100+ stores
  • Ie; Homegoods, Homesense, Dicks Sporting Goods
  • Creating Certificates Of Insurance (COI) for luxury Apartments, business Buildings & Homeowners
  • Making outbound phone calls to reschedule customers or advise customers of their ETA updates
  • Adapt to multitask with scheduling customers over the phone and emailing customers & store managers.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Fulfillment Associate

Amazon
Elizabeth, NJ
01.2018 - 03.2020
  • Reported product discrepancies and quality issues to management
  • Stacked and counted pallets for quick delivery to distribution hubs
  • Helped load and unload trucks, verifying outgoing shipments against paperwork to reduce errors
  • Diverted Packages for in the stationed area that you're reported to
  • Scan all small and oversize packages with a standard goal of a 99.9% scan rate
  • Handled over [100] packages per hour, consistently exceeding quotas.
  • Collaborated with team members to ensure efficient workflow throughout the shift.
  • Coordinated with other associates on day-to-day work activities to drive productivity and achieve operational objectives.
  • Followed safety protocols while operating material handling equipment such as pallet jacks, hand trucks.
  • Located merchandise from shelves and storage areas to fill orders.

Education

Studied Medical Billing and coding -

Hudson County Community College
01.2018

High School Diploma -

Henry Snyder High School performance of the Arts
01.2017

Skills

  • Appointment scheduling
  • Multitasking
  • Critical thinking
  • Attention to detail
  • Written communication
  • Patient Registration
  • Customer Service
  • Problem-Solving
  • Medical Terminology

References

References available upon request.

Timeline

Patient Access Coordinator

RMANJ
03.2023 - Current

Medical Scheduler

New Jersey Imaging Network
04.2022 - 11.2022

Customer Service Representative

Select Express & Logistics
07.2020 - 03.2022

Fulfillment Associate

Amazon
01.2018 - 03.2020

Studied Medical Billing and coding -

Hudson County Community College

High School Diploma -

Henry Snyder High School performance of the Arts
Jacqueline Bennett