Jacqueline Caballero
Virginia Beach,VA
Summary
Dynamic and results-driven professional with over 10 years of experience in customer service and inventory management at Coast Guard Exchange. Proven leadership in e-commerce operations, generating $558K in sales while enhancing customer satisfaction. Skilled in inventory control and team supervision, fostering a collaborative environment to achieve operational excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Department Manager
CGX
Virginia Beach, VA
03.2023 - Current
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members
- .Experienced and knowledgeable Sales Clerk Leader with over 10 years of customer service, inventory, and sales experience. Proven track record in managing e-commerce operations and store departments, driving sales growth, and ensuring operational excellence. Known for leadership, adaptability, and a customer-centric approach. Fluent in English and Spanish.KEY SKILLSCustomer Service (Expert)
Leadership (Experienced)
Adaptability
Empathy
Inventory Control
E-commerce Sales
Cash Handling & Deposits
Team Supervision
E-Commerce Leader
Coast Guard Exchange
Virginia Beach, VA
02.2021 - 02.2023
- Managed E-commerce operations generating $558K in sales (FY2022) with 14,181 units shipped.
- Oversaw merchandise picking, shipping, and transfers between locations.
- Supervised employees and handled store operations in absence of management.
- Responsible for store opening/closing, cash balancing, and bank deposits.
- Assisted in planning and directing daily operations with a focus on superior customer service.
Sales Clerk Leader
Coast Guard Exchange
Virginia Beach, VA
02.2019 - 02.2020
- Oversaw wine and spirits department with $8M in annual sales.
- Managed ordering, receiving, pricing, and inventory control.
- Handled promotional setups, price changes, and markdowns.
- Acted as primary liaison for special orders and issue resolution with headquarters.
Supervisor
AAFES
Virginia Beach, VA
03.2015 - 02.2019
- Delivered exceptional customer service and built long-term client relationships.
- Managed store opening/closing, including cash reconciliation and deposits.
- Maintained vendor relationships and ensured clean, organized store operations.
- Supervised daily staff schedules and performance.
Education
Daniel Octavio High School
Panama Skills
- Customer Service
- Leadership
- Adaptability
- Empathy
- Inventory Control
- E-commerce Sales
- Cash Handling & Deposits
- Team Supervision
Certification
- Assistant Store Manager ProgramCGX, Chesapeake, VA – July 2020
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Department Manager
CGX
03.2023 - Current
E-Commerce Leader
Coast Guard Exchange
02.2021 - 02.2023
Sales Clerk Leader
Coast Guard Exchange
02.2019 - 02.2020
Supervisor
AAFES
03.2015 - 02.2019
Daniel Octavio High School