Jacqueline Castrillo
Plantation ,US
Summary
Passionate about creating exceptional dining experiences through attentive service and innovative problem-solving, aiming to elevate guest engagement and operational efficiency.
Overview
8
8
years of professional experience
Work History
Server
The Pelican Grand Beach Resort
Fort Lauderdale, FL
02.2023 - 2025
- Created a warm dining atmosphere through friendly guest interactions.
- Efficiently maintained table cleanliness and order by clearing and resetting promptly.
- Addressed customer issues swiftly to enhance overall dining experiences.
- Suggested menu options based on specific dietary requirements and preferences.
- Ensured timely meal delivery through effective coordination with kitchen staff.
- Worked closely with kitchen personnel to resolve guest concerns and uphold satisfaction.
Server
Yard House
Hallandale, FL
12.2019 - 12.2022
- Fostered strong customer connections to elevate patron loyalty.
- Executed efficient order processing using POS systems to enhance service speed.
- Guided patrons in menu choices, prioritizing allergy safety.
- Upheld cleanliness in dining areas by promptly bussing tables and resetting.
- Drove sales growth by actively promoting high-margin items.
Server
Flanigan's, Bar and Grill
Surfside, FL
06.2014 - 09.2019
- Fostered loyalty through strong customer relations, enhancing guest satisfaction.
- Optimized seating efficiency by effectively managing reservations and waitlists.
- Maintained high hygiene standards to ensure a safe dining environment.
- Utilized POS systems for accurate order management and billing.
- Adhered to health protocols to ensure safety of patrons and staff.
Education
High School Diploma - undefined
Belle Chasse
Belle Chasse, LA05.2010
Skills
- Service optimization
- Client relations
- Culinary development
- Issue resolution
Languages
English
Native
Timeline
Server
The Pelican Grand Beach Resort
02.2023 - 2025
Server
Yard House
12.2019 - 12.2022
Server
Flanigan's, Bar and Grill
06.2014 - 09.2019
High School Diploma - undefined
Belle Chasse