Jacqueline Conway
Louisville,KY
Summary
Friendly and dependable customer service professional seeking an Airport Ticket Agent position. Experienced in assisting customers, handling transactions, resolving concerns, and maintaining a professional attitude in fast-paced environments. Strong communication, organization, and problem-solving skills with the ability to work flexible hours, including weekends and holidays.
Overview
21
21
years of professional experience
Work History
Secretary
Jefferson County Public Schools
Louisville, KY
11.2022 - Current
- Managed scheduling and correspondence for school administration staff.
- Organized and maintained student records and confidential documents.
- Coordinated communication between parents, teachers, and administration.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Greeted visitors and directed to appropriate location or person.
School Clerk
Jefferson County Public Schools
Louisville, KY
01.2022 - 09.2022
- Prepared daily announcements for broadcast over the intercom system.
- Answered phone calls from parents and students regarding questions about school operations.
- Compiled data from multiple sources into a single report format for review by administration personnel.
- Answered telephones, directed calls, and took messages.
- Maintained and updated filing, inventory and database systems, manually or using computer.
Instructional Assistant
Jefferson County Public Schools
Louisville, KY
11.2005 - 01.2022
- Maintained a positive classroom environment for diverse student needs.
- Communicated effectively with parents regarding student progress and needs.
- Developed positive relationships with students, parents, colleagues, administrators, and community partners.
Education
High School Diploma -
Western High School
Louisville06-1987
Skills
- Scheduling management
- Document organization
- Data compilation
- Customer service
- Communication coordination
- Record keeping
Timeline
Secretary
Jefferson County Public Schools
11.2022 - Current
School Clerk
Jefferson County Public Schools
01.2022 - 09.2022
Instructional Assistant
Jefferson County Public Schools
11.2005 - 01.2022
High School Diploma -
Western High School