Jacqueline Cruz
Pinellas Park
Summary
Dynamic professional with a proven track record at Dunkin' Donuts, enhancing customer satisfaction and fostering repeat business through exceptional service and attention to detail. Skilled in customer service and time management, adept at student tutoring and classroom support at Woodlawn Community Academy. Achieved high accuracy in transactions and contributed to effective learning environments.
Overview
5
5
years of professional experience
Work History
Dunkin Associate
Dunkin' Donuts
10.2024 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
Teacher's Assistant
Woodlawn Community Academy
08.2019 - 05.2023
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Completed daily reports on attendance and disciplinary performance.
- Copied, organized and distributed classroom assignments or other paperwork.
- Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
Education
High School Diploma -
Woodlawn Community Academy
Clearwater, FL05-2020
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Positive attitude
- Student tutoring
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Dunkin Associate
Dunkin' Donuts
10.2024 - Current
Teacher's Assistant
Woodlawn Community Academy
08.2019 - 05.2023
High School Diploma -
Woodlawn Community Academy