Jacqueline Cypress
Houston,Texas
Summary
Seeking full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Furthermore, I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Co Manager
Kids Journeys, Deerbrook Mall
08.2023 - Current
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Waitress
Euphoria Lounge
05.2023 - Current
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
Food Service Worker
Chili's, Restaurant
02.2023 - 08.2023
- Greeted customers and answered inquiries regarding menu items and specials.
- Utilized POS system to receive and process food and beverage orders.
- Developed and maintained positive relationships with customers to enhance service.
Waitress
Legacy Live
10.2021 - 01.2023
- Displayed enthusiasm and promoted excellent service to customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Built solid rapport with many frequent patrons to cultivate guest loyalty.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Sales Lead
Kids Journeys, Patrick Henry Mall
10.2021 - 11.2022
- Trained, coached, and mentored new sales associates for maximum performance.
- Used POS system to process sales, returns, and online orders.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Increased sales and customer satisfaction through personalized servicing.
Life Coach
Dominion Services For All People
08.2021 - 12.2021
- Documented behaviors, treatments and non-compliance issues.
- Listened to clients' concerns and provided encouragement and support.
- Designed safe and supportive environment for clients to discuss issues.
- Supported individuals dealing with mental health and emotional issues.
Accounts Payable/Receiving Clerk
Durham Housing Authority, Cornwallis Management Office
10.2020 - 01.2021
- Communicate extensively with upper management and vendors on payments and any account questions
- Resolved customer discrepancies and disputes in a timely and diplomatic manner
- Reconciled accounts receivable ledger to support accuracy and completeness of customer payments.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
Education
Bachelor of Science - Family And Consumer Science, Child Development And Family Relations
North Carolina Central University
Durham, NC05.2021
AECE - Early Childhood Education
Pruden Technology And Trade School
Suffolk, VA06.2016
Skills
- Excel
- Outlook
- POS Inventory System Operation
- Register Balancing
- Time Management
- Managing Cash Register
- Managing Multiple Tasks
- Microsoft Word
- Team Oriented
- Sales and Marketing
- Verbal and Written Communication
Certification
TABC
Texas Food Handlers
First Aid and CPR
Timeline
Co Manager
Kids Journeys, Deerbrook Mall
08.2023 - Current
Waitress
Euphoria Lounge
05.2023 - Current
Food Service Worker
Chili's, Restaurant
02.2023 - 08.2023
Waitress
Legacy Live
10.2021 - 01.2023
Sales Lead
Kids Journeys, Patrick Henry Mall
10.2021 - 11.2022
Life Coach
Dominion Services For All People
08.2021 - 12.2021
Accounts Payable/Receiving Clerk
Durham Housing Authority, Cornwallis Management Office
10.2020 - 01.2021
Bachelor of Science - Family And Consumer Science, Child Development And Family Relations
North Carolina Central University
AECE - Early Childhood Education
Pruden Technology And Trade School
TABC
Texas Food Handlers
First Aid and CPR
Similar Profiles
Jacklynn BowderyJacklynn Bowdery
Sales Lead Keyholder at Journeys (Upper Canada Mall)Sales Lead Keyholder at Journeys (Upper Canada Mall)
Julio BalderasJulio Balderas
Sales Lead Keyholder at Journeys KidsSales Lead Keyholder at Journeys Kids
Arlene BrisenoArlene Briseno
Sales Associate at Journeys KidsSales Associate at Journeys Kids