Jacqueline DAlonzo
Philadelphia,PA
Summary
Certified pharmacy technician with a solid background in pharmaceutical operations and customer service. Proficient in medication dispensing, inventory management, and pharmacy software systems. Known for attention to detail, accuracy in prescription filling, and commitment to patient safety and satisfaction.
Overview
9
9
years of professional experience
Work History
Certified Pharmacy Technician
Centennial Pharmacy
Philadelphia, PA
02.2019 - Current
- Prepared prescription transfers to other pharmacies.
- Followed safety protocols when handling hazardous drugs or materials in accordance with OSHA standards.
- Ensured accurate billing information was included on prescription orders prior to processing them.
- Received written prescription or refill requests, verifying information for completeness and accuracy.
- Monitored prescription refill requests and communicated with patients regarding their status.
- Verified accuracy of patient information on prescription orders.
- Collaborated with healthcare providers to clarify prescription orders and resolve medication discrepancies.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
Certified Pharmacy Technician
Penn Medicine
Philadelphia, PA
11.2018 - 01.2019
- Ensured accurate billing information was included on prescription orders prior to processing them.
- Received written prescription or refill requests, verifying information for completeness and accuracy.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Maintained a clean work environment by wiping down counters, cleaning spills promptly and properly disposing of waste products.
- Verified accuracy of patient information on prescription orders.
- Counseled patients on proper medication usage and potential side effects.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Established and updated patient profiles, medications and insurance details.
- Answered telephones to respond to questions or requests.
Certified Pharmacy Technician
CVS Pharmacy
Philadelphia, PA
09.2015 - 11.2018
- Prepared prescription transfers to other pharmacies.
- Ensured accurate billing information was included on prescription orders prior to processing them.
- Improved inventory management procedures to reduce overhead, backorders and overstock.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Monitored stock levels of medications in the pharmacy's inventory system.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Maintained a clean work environment by wiping down counters, cleaning spills promptly and properly disposing of waste products.
- Monitored prescription refill requests and communicated with patients regarding their status.
- Maintained clean and organized pharmacy shelving and work areas.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
Education
Certification Or Completion - Pharmacy
Lincoln Technical Institute
Philadelphia, PA12-2013
Skills
- Drug security
- Patient confidentiality
- Pharmacist support
- FDA compliance
- Proper labeling procedures
- Problem-solving skills
- Prescription labeling
- Insurance confirmation
- Inventory management
- Patient counseling
- Empathy and patience
- Pharmaceutical calculations
- Customer service
- Multitasking and organization
Timeline
Certified Pharmacy Technician
Centennial Pharmacy
02.2019 - Current
Certified Pharmacy Technician
Penn Medicine
11.2018 - 01.2019
Certified Pharmacy Technician
CVS Pharmacy
09.2015 - 11.2018
Certification Or Completion - Pharmacy
Lincoln Technical Institute