Jacqueline Davis
Grand Bay,AL
Summary
Dynamic professional with a strong background in customer service and operations management, notably at The Pallet Place. Proven ability to enhance productivity through process improvements and training. Skilled in issue resolution and maintaining attention to detail, ensuring exceptional service delivery and fostering a positive environment for both customers and team members.
Overview
27
27
years of professional experience
Work History
Cashier
Midway Food Mart
10.2022 - Current
- Processed customer transactions efficiently using POS systems.
- Assisted customers in locating products and answering inquiries.
- Maintained cleanliness and organization of checkout areas.
- Handled cash, credit, and electronic payments accurately.
Manager
The Pallet Place
02.2021 - 10.2022
- Oversaw daily operations to ensure efficient workflow and adherence to safety standards.
- Implemented process improvements that enhanced productivity and reduced operational delays.
- Trained and mentored team members on best practices for inventory management and equipment usage.
- Analyzed employee performance metrics to identify areas for development and improvement.
Call Center Associate
Alorica
06.2020 - 05.2021
- Managed high-volume inbound calls, ensuring timely and effective customer support.
- Resolved customer inquiries by leveraging product knowledge and system tools efficiently.
- Trained new associates on call handling protocols and customer service best practices.
- Implemented process improvements to enhance call resolution times and customer satisfaction.
EMT-P
Mohawk Ambulance
09.2011 - 08.2020
- Administer advanced life support and emergency medical care in critical situations.
- Collaborate with healthcare teams to ensure seamless patient transitions during transport.
- Conduct thorough assessments to determine patient needs and appropriate interventions.
- Mentor junior paramedics on best practices and emergency response protocols.
School Bus Driver
Maple Hill High School
09.1999 - 05.2009
- Ensured student safety during transportation by conducting pre-trip inspections and adhering to safety protocols.
- Managed daily bus routes efficiently, optimizing travel times while maintaining punctuality for school schedules.
- Monitored student behavior on buses, fostering a respectful and safe environment for all passengers.
- Collaborated with school administration to address transportation issues and improve service delivery.
Education
Paramedicine
Hudson Valley Community College
Troy, NYAssociate of Science - Equine Science
SUNY Morrissville
Morrisville, NYSkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Professionalism and courtesy
- Issue resolution
- ID verification
Timeline
Cashier
Midway Food Mart
10.2022 - Current
Manager
The Pallet Place
02.2021 - 10.2022
Call Center Associate
Alorica
06.2020 - 05.2021
EMT-P
Mohawk Ambulance
09.2011 - 08.2020
School Bus Driver
Maple Hill High School
09.1999 - 05.2009
Paramedicine
Hudson Valley Community College
Associate of Science - Equine Science
SUNY Morrissville