Jacqueline Deherrera
Long Beach,CA
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
8
8
years of professional experience
Work History
Manager
Jackie's Chocolate
Los Alamitos, CA
02.2019 - 02.2024
- Managed and motivated 5 employees to be productive and engaged in work.
- Accomplished multiple tasks within established time frames.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- On boarded new employees with training and new hire documentation.
Customer Service Manager
5th Culture
Los Angeles, CA
11.2017 - 02.2019
- Answered 65+ customer calls, emails and faxes daily from customers.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Managed team of 4 customer service representatives, fostering positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Registered transactions and data on accounting database to track history and safeguard information.
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
- Input high volume of 1000+ monthly invoices with consistent accuracy.
- Provided exceptional customer service when addressing client inquiries related to invoices, payments, or account balances.
Data Entry Clerk
GS Love
Los Angeles, CA
04.2016 - 06.2017
- Completed 50+ data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Education
High School Diploma -
Ruben Salazar High School
Pico Rivera, CA06.2004
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Cross-Functional Teamwork
- Customer Service
- Computer Skills
References
Shazada Rios Accounts Mananger (562)338-9279
Melonee Rivera Administratie Assistant (323)392-9199
Brisellda Ramirez Warehouse Manager (213)274-6602
Timeline
Manager
Jackie's Chocolate
02.2019 - 02.2024
Customer Service Manager
5th Culture
11.2017 - 02.2019
Data Entry Clerk
GS Love
04.2016 - 06.2017
High School Diploma -
Ruben Salazar High School