Jacqueline Delgado
Houston,TX
Summary
Driven professional with a proven track record at Goodwill Industries of Houston, excelling in customer service and support. Skilled in relationship building and problem resolution, demonstrated through enhanced customer loyalty and positive feedback. Adept at team collaboration and maintaining composure under pressure, contributing to a supportive work environment and improved guest services.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Goodwill Industries Of Houston
11.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Enhanced customer loyalty by providing empathetic and efficient resolution to issues.
Snack Bar Attendant
Bear Creek Roller Rink
04.2022 - 09.2022
- Maintained a clean and organized work environment, ensuring compliance with health and safety regulations.
- Handled cash transactions accurately, maintaining accountability for daily revenue totals.
- Assisted in menu development, resulting in improved sales and customer satisfaction.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Used cash register to tender change and process cash and credit card payments.
- Prepped food items for later use to save staff time during busy hours.
- Cooked and packaged large batches of food prepared to order or kept hot until needed.
- Communicated stand offerings and answered guest questions regarding orders.
Education
High School Diploma - N/A
Cypress Lakes High School
Katy, TX05.2024
Skills
- Customer Service
- Customer Support
- Problem Resolution
- Team Collaboration
- Guest Services
- Relationship Building
- Calm Under Pressure
- Understanding Customer Needs
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Associate
Goodwill Industries Of Houston
11.2022 - Current
Snack Bar Attendant
Bear Creek Roller Rink
04.2022 - 09.2022
High School Diploma - N/A
Cypress Lakes High School