Jacqueline Duff
Evansville,Indiana
Summary
Successful professional seeking an opportunity to utilize exceptional management skills and proven ability to build and retain excellent relationships, in both customer service and interdepartmental. Expertise managing individuals, groups, and projects. Experienced in developing operations strategies which yield qualitative and quantitative outcomes. Recognized for strong leadership skills. Highly self-motivated, adaptable with a strong work ethic, excellent oral, written and interpersonal communication skills, strong attention to detail, along with strong analytical skills.
Equipped with strong problem-solving abilities, willingness to learn, and poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
18
18
years of professional experience
3
3
Certifications
Work History
Practice Administrator
Deaconess Health System Inc.
12.2024 - Current
- Oversee operations of six clinics within Deaconess Health System, managing a team of over 60 individuals, including physicians, nursing staff, and administrative personnel.
- Lead day-to-day activities to ensure seamless patient flow, efficient resource utilization, and high patient satisfaction across all locations.
- Develop and implement long-term goals and operational strategies in collaboration with physicians and healthcare providers.
- develop and monitor clinic budgets, financial performance, billing, coding, and reimbursement processes using budget software to ensure cost-effective care delivery and compliance with healthcare regulations.
- Recruit and onboard new clinical and administrative staff, ensuring proper training and integration into the clinic’s culture and processes.
- Conduct performance evaluations, provide mentorship, and ensure staff compliance with licensing and credentialing requirements.
- Maintain and ensure HIPAA compliance by ensuring all processes, documentation, and systems adhere to privacy and security regulations.
- Utilize multiple scheduling software platforms (e.g., ADP, UKG, Whentowork, PerfectServe) to optimize staffing schedules and improve operational efficiency across all clinics.
- Use reporting platforms to track key performance indicators (KPIs), monitor clinic performance, and ensure high standards of care and patient satisfaction.
- Serve as the primary point of contact for patient concerns, striving to improve the overall patient experience and satisfaction.
- Oversee the maintenance and optimization of electronic health record (EHR) systems and other technologies to streamline clinic operations and improve patient care delivery.
- Lead quality assurance programs, implementing best practices to enhance patient outcomes, safety, and care standards.
- Collaborate with senior leadership to report on clinic performance, make recommendations, and support organization-wide initiatives aimed at improving operational efficiency and patient care.
- Increased staff productivity by providing training, guidance, and performance evaluations.
Officer
Evansville Police Department
07.2019 - 12.2024
- Respond to community requested needs in assigned district
- Enforces city, state, and federal laws
- Mediates interpersonal disputes, manages conflict, and negotiates conflict resolution
- Maintains calm demeanor in various high stress situations
- Participate in public relations, community outreach, and education
- Conducted thorough investigations into complex cases, leading to successful resolution of numerous high-profile incidents.
Operations Manager
JPM Resources
01.2016 - 07.2019
- Managed the Service and Construction department; each department consisted of a team of 5-15 service technicians and construction personnel.
- Responsible for all financial operations, including working capital, capital expenditures, debt levels, taxes, budget, and general accounting within the organization.
- Established and maintained steady cash flow management policies and procedures and ensure cash resources are available for daily operations.
- Supervised all HR functions: identify staff vacancies and recruitment, interviewed, and hired qualified applicants; coordinated with outside staffing agencies to secure temporary employees, based on departmental needs.
- Collaborated with other managers to provide consultative support to planning initiatives through financial information analyses, reports, and recommendations.
- Coordinated/dispatched personnel in timely efficient manner, scheduled training for technicians, ensured all technician certifications remained valid and compliant.
- Maintained customer relationship through project management, achieving schedule deadlines, and resolution of customer complaints.
- Established and maintained appropriate internal control safeguards.
- Developed and implemented departmental goals, objectives, policies, and operating procedures.
- Processed in-house payroll.
- Ensured compliance with local, state, and federal reporting requirements.
Executive Director
Impact Christian Health Center
01.2011 - 03.2016
- Directed, planned, and implemented policies, objectives, and activities of organizations to ensure continuing operations and high-quality patient care.
- Managed a team of 10-15 volunteer physicians/nurse practitioners, 10-15 volunteer dentist, and a medical support staff at the non-profit medical and dental clinic.
- Collaborate with board members, organization officials, and staff members to discuss issues, coordinate activities, resolve problems, and fund-raise.
- Prepare budgets for approval, including those for funding or implementation of programs
- Develop strategic plans and organizational goals for the health center.
- Directed and coordinated organization's financial activities to fund operations, maximize cost savings and increase efficiency.
- Oversaw and maintained credentialing of the health center and all medical providers
- Negotiated and approved contracts/agreements with suppliers, distributors, federal or state agencies, or other organizational entities.
- Directed human resources activities: developed job descriptions, perform performance evaluations of all employees, and the oversaw recruitment and selection of all staffing.
- Prepared and presented all financial reports: expenses, budgets, annual audits, etc.
- Coordinate the implementation of electronic medical record systems.
- Delivered speeches, prepared media releases/articles, and presented information at conventions and press conferences to promote services, exchange ideas, and accomplish the organizational objectives.
- Developed, implemented, and coordinated fundraising events, including grant-writing functions.
ABA Therapist
Self-Employed
08.2008 - 05.2010
- Organized, scheduled, and maintained ABA therapy sessions to meet the needs of the children receiving services. Therapy was provided to special needs children with a primary focus on autism.
- Prepared and maintained records of children’s progress and services performed, reporting changes in child’s overall development.
- Participated in case reviews, collaborated with the team caring for the client, to evaluate the client’s needs and plan for continued therapy.
- Supported children’s emotional and social development, encouraged understanding of others and positive self-concepts.
- Created developmentally appropriate lesson plans.
- Organized and participated in recreational activities and outings, such as games and field trips.
- Maintained detailed bookkeeping records: AP/AR reports.
Education
MBA - Accounting
University Of Southern Indiana
Evansville 05.2001 -
Bachelor of Health Science - Health Science
Kaplan University
Chicago, Illinois06-2009
Associate of Art - General studies
University of Wisconsin
Madison, Wisconsin05-2007
High School Diploma - General Studies
Faith Heritage Christian School
Evansville, Indiana05-2003
Skills
Leadership
Communication
Operations management
Scheduling coordination
Revenue cycle management
Performance improvement
Organizational skills
HIPAA compliance
Payroll administration
Strategic business planning
Budget oversight
Certification
Certified Dog Trainer
Animal Behavior College | July 2013
Over 15 years of experience in various types of canine training. Obtained the certification to solidify skills.
Timeline
Practice Administrator
Deaconess Health System Inc.
12.2024 - Current
Officer
Evansville Police Department
07.2019 - 12.2024
Operations Manager
JPM Resources
01.2016 - 07.2019
Executive Director
Impact Christian Health Center
01.2011 - 03.2016
ABA Therapist
Self-Employed
08.2008 - 05.2010
MBA - Accounting
University Of Southern Indiana
05.2001 -
Bachelor of Health Science - Health Science
Kaplan University
Associate of Art - General studies
University of Wisconsin
High School Diploma - General Studies
Faith Heritage Christian School
Bronze Merit Award
Evansville Police Department