Jacqueline Edgerton
Kalamazoo
Summary
Customer-oriented general manager with several years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.
Overview
9
9
years of professional experience
1
1
Certification
Work History
General Manager
Lakeside Entertainment Center
South Haven
03.2018 - Current
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Supervised employees through planning, assignments, and direction.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
Bartender
Lakeside Entertainment Center
South Haven
05.2016 - Current
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Upsold customers from shelf to premium brands to help boost sales.
- Performed opening and closing duties including restocking supplies.
- Collected and organized daily till totals and tips.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Developed good working relationships with fellow employees through effective communication.
- Adhered to state regulations regarding serving alcohol responsibly.
Education
Bachelor of Science - Business Administration
Aquinas College
Grand Rapids, MI05-2018
Skills
- Budget management
- Inventory control
- Staff scheduling
- Vendor negotiation
- Customer service
- Employee training
- Problem solving
- Time management
- Vendor relationships
Certification
- Servsafe Manager Certification
- TIPS Certified
Timeline
General Manager
Lakeside Entertainment Center
03.2018 - Current
Bartender
Lakeside Entertainment Center
05.2016 - Current
Bachelor of Science - Business Administration
Aquinas College