Overview
Work History
Education
Certification
Timeline
Generic

Jacqueline Ferreira

Hazlet,NJ

Overview

6
6
years of professional experience
1
1
Certification

Work History

Communications Operator

Township Of Ocean Police Department
09.2023 - Current
  • Sharped organizational and customer service skills by answering and dispatching thousands of emergency and non-emergency calls for service.

Communications Operator

Holmdel Township Police Department
07.2023 - Current
  • Sharped organizational and customer service skills by answering and dispatching thousands of emergency and non-emergency calls for service.

Emergency Management Fellow

University of Maryland, Baltimore
08.2022 - 07.2023
  • Multi-tasked with dozens of Facility Representatives to create several dozen Occupant Emergency Plans that address evacuation, shelter in place, and active shooter response.
  • Applied critical thinking and organizational skills to develop the UMB Police Department Continuity of Operations Plan.
  • Used organizational and customer service skills to coordinate and aid in delivery of Emergency Preparedness training that was received by hundreds of UMB students and employees.

Communications Operator & Special LEO 1

Holmdel Township Police Department
12.2019 - 08.2022
  • Sharped organizational and customer service skills by answering and dispatching thousands of emergency and non-emergency calls for service.
  • SLEO 1 Responsibilities include screening all employees and guest who entered the building.

Communications Operator & Special LEO 1

Rumson Police Department
06.2018 - 03.2020
  • Implemented customer service skills while supervising and enforcing traffic safety, civilian safety, and parking regulations.

Security Officer

Brookdale Community College Police Department
09.2018 - 12.2019
  • Implemented customer service skills while patrolling Brookdale Community College's Higher Education Centers to ensure life safety and property protection.

Communications Operator

Little Silver Police Department
07.2018 - 09.2018
  • Sharped organizational and customer service skills by answering and dispatching emergency and non-emergency calls for service.

Education

Bachelor of Science - Homeland Security & Emergency Management

University of Alaska Fairbanks
Fairbanks, AK
12.2021

Associate of Science - Criminal Justice

Brookdale Community College
Lincroft, NJ
05.2020

Certification

  • FEMA Professional Development Series - October 2021
  • 37th Basic Course for Class 1 Special Law Enforcement Officers - Monmouth County Police Academy- May 2019
  • 37th Basic Course for Class 1 Special Law Enforcement Officers- NJ Police Training Commission - June 2019
  • Matron Training Course, Monmouth County Police Academy - May 2019
  • Emergency Medical Dispatch- State of NJ Office of Information Technology Office of Emergency Telecommunication Services
  • Certified Emergency Telecommunicator, International Academy of Emergency Dispatch
  • FEMA Independent Studies (Various Certifications)

Timeline

Communications Operator

Township Of Ocean Police Department
09.2023 - Current

Communications Operator

Holmdel Township Police Department
07.2023 - Current

Emergency Management Fellow

University of Maryland, Baltimore
08.2022 - 07.2023

Communications Operator & Special LEO 1

Holmdel Township Police Department
12.2019 - 08.2022

Security Officer

Brookdale Community College Police Department
09.2018 - 12.2019

Communications Operator

Little Silver Police Department
07.2018 - 09.2018

Communications Operator & Special LEO 1

Rumson Police Department
06.2018 - 03.2020

Bachelor of Science - Homeland Security & Emergency Management

University of Alaska Fairbanks

Associate of Science - Criminal Justice

Brookdale Community College

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Jacqueline Ferreira