Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jacqueline Gallegos

Chicago,IL

Summary

Dynamic banking professional with extensive experience at Wintrust Bank, excelling in customer relationship building and staff training. Proven track record in enhancing operational efficiency and driving financial product sales, resulting in increased customer satisfaction. Expertise in cash handling and compliance ensures accuracy and trust in all transactions.

Overview

7
7
years of professional experience

Work History

Bank Teller Supervisor

Wintrust Bank
03.2023 - Current
  • Assisted customers with account inquiries and transaction processing.
  • Maintained accurate cash drawer balances and prepared daily reports.
  • Provided training on operational procedures to new team members.
  • Ensured compliance with banking regulations during customer interactions.
  • Resolved customer issues promptly, enhancing satisfaction and loyalty.
  • Promoted cross-selling efforts by educating staff on bank products and services, resulting in increased sales.
  • Streamlined communication between departments by organizing regular meetings to discuss operational updates and challenges.

Sales Associate

H&M Clothing Store
10.2021 - 02.2023
  • Engaged customers to identify needs and recommend appropriate products
  • Processed transactions efficiently using point-of-sale systems
  • Maintained product displays and ensured inventory accuracy
  • Assisted in training new sales associates on customer service standards
  • Implemented promotional strategies to increase product visibility
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Assistant Store Manager

Panda Express
08.2018 - 09.2020
  • Oversaw daily store operations, ensuring adherence to company policies and procedures.
  • Trained and mentored new staff, enhancing team performance and customer service skills.
  • Implemented inventory management processes, reducing stock discrepancies and improving efficiency.
  • Collaborated with senior management on promotional strategies, driving sales growth and customer engagement.
  • Coordinated staff schedules to ensure adequate coverage during peak hours, improving operational workflow.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.

Education

Zion Benton Township High School
Zion, IL
06-2018

Skills

  • Customer relationship building
  • Branch operations
  • Staff training and development
  • Cash handling expertise
  • Financial product sales

Languages

Spanish
Full Professional

Timeline

Bank Teller Supervisor

Wintrust Bank
03.2023 - Current

Sales Associate

H&M Clothing Store
10.2021 - 02.2023

Assistant Store Manager

Panda Express
08.2018 - 09.2020

Zion Benton Township High School

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