Jacqueline Grider
Portales,NM
Summary
Driven professional with knowledge and experience to guide and direct retail stores across multiple locations. Successful background enhancing service quality and profitability. Dedicated to creating visually appealing and welcoming environments to generate sales and build loyal customer base.
Overview
12
12
years of professional experience
1
1
Certification
Work History
District Manager
Pecos Valley Production
Portales, NM
07.2023 - 07.2024
- Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
- Monitored local market conditions to determine competitive trends and adjust strategies accordingly.
- Collaborated with other departments such as marketing, human resources, finance, to achieve goals set by upper management.
- Ensured that all stores met their monthly targets by providing guidance and support as needed.
- Developed and implemented district-wide sales strategies to increase revenue and market share.
- Organized promotional events in order to drive sales volume in the district's stores.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Planned budgets based on forecasted sales figures and monitored expenses throughout the year.
- Maintained accurate records of employee attendance and payroll information for all stores within the district.
- Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
- Created and maintained productive relationships with key stakeholders in the district.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Mentored team members by demonstrating best practices for sales and customer service.
- Conducted market research and reported on competitors.
Store Manager
Pecos Valley Production
Portales, NM
08.2018 - 07.2023
- Identified opportunities for cost savings through waste reduction initiatives.
- Implemented efficient systems for tracking stock movement.
- Ensured compliance with safety regulations and company policies.
- Created weekly work schedules for store personnel.
- Performed regular price checks to ensure competitive pricing.
- Managed daily banking activities such as deposits and withdrawals.
- Resolved customer complaints in a timely manner.
- Monitored inventory levels and placed orders to restock shelves.
- Planned special promotions or discounts based on market trends.
- Organized promotional events to increase product awareness.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Formed and sustained strategic relationships with clients.
- Delegated work to staff, setting priorities and goals.
- Implemented successful business strategies to increase revenue and target new markets.
- Mitigated business risks by working closely with staff members and assessing performance.
Marketing Manager
Pecos Valley Production
Portales, NM
01.2019 - 08.2019
- Developed and implemented marketing plans for new products.
- Managed social media accounts and campaigns.
- Monitored competitors' activities to keep up with industry trends.
- Analyzed market trends to identify potential opportunities for growth.
- Designed graphics and logos for advertisements, newsletters, and other marketing collateral.
- Generated ideas to increase sales through creative promotions.
- Performed market analysis to better understand target audiences.
- Evaluated the effectiveness of marketing campaigns using analytics tools.
- Conducted customer research to gain insights into consumer behavior.
- Developed social media marketing strategies to help brand company and increase sales.
- Tracked and measured marketing outcomes including marketing activities, response, leads, sales, retention, and ROI.
- Produced ideas for promotional events or activities and organized them efficiently.
- Drove consistent, relevant traffic and leads from our social network presence.
- Planned advertising campaigns for online, print and other mediums.
Server
Mark's Grille
Portales , NM
01.2016 - 08.2018
- Upheld high standards of sanitation in accordance with health department regulations.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Prepared drinks according to standard recipes.
- Checked food before serving it to customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Took orders from customers accurately and in a timely manner.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Provided exceptional service to high volume of daily customers.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Addressed complaints to kitchen staff and served replacement items.
- Greeted customers, answered questions and recommended specials to increase profits.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Filled condiments and napkin containers during slack periods.
Kiosk Manager
Zonkers Family Entertainment Center
Clovis, NM
01.2017 - 08.2017
- Conducted regular maintenance checks on all equipment to ensure operational efficiency.
- Resolved customer inquiries in a timely manner.
- Maintained accurate records of sales transactions and inventory levels.
- Evaluated existing operations and implemented process improvements as needed.
- Monitored cash flow, ensuring sufficient funds were available for daily operations.
- Scheduled employee work shifts and communicated about sick days and vacation .
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Formed and sustained strategic relationships with clients.
- Forecasted customer demand to set prices or credit terms for goods or services.
Cashier
Red Arrow Bingo
Clovis , NM
01.2017 - 08.2017
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Conducted price checks for special orders or discounts as requested by customers.
- Answered customer inquiries regarding store policies and procedures.
- Followed company security procedures for handling large sums of money.
- Issued receipts, refunds, credits or change due to customers.
- Balanced daily transactions on a computerized point-of-sale system.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Stocked shelves with merchandise when needed.
- Used suggestive selling techniques to promote add-on sales.
- Processed sales transactions to prevent long customer wait times.
- Counted and balanced cashier drawers.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Answered phone calls to assist customers with questions and orders.
Barista Shift Supervisor
Coffee Bistro
Clovis, NM
01.2015 - 01.2017
- Promoted positive team morale by encouraging collaboration among staff members.
- Closed store by counting money at end of shift, restocking shelves and cleaning work areas.
- Inspected coffee brewing equipment to ensure proper functioning.
- Adhered to company policies regarding break times for employees.
- Supervised and trained new baristas on all aspects of the job, including beverage preparation techniques, customer service protocols, cash handling procedures, and safety regulations.
- Provided support during peak hours by running drinks or helping out on the register.
- Maintained a clean and well-stocked work area throughout shifts.
- Monitored stock levels of coffee beans, syrups, cups, lids, and other supplies needed for operation.
Prep Cook
Cattle Baron
Portales, NM
01.2013 - 01.2015
- Seasoned cooked dishes properly before serving them.
- Cleaned and sanitized work areas and equipment to ensure food safety standards.
- Kept the kitchen area clean at all times during shifts.
- Inspected finished dishes for quality assurance purposes.
- Prepared ingredients for use in cooking, such as washing, peeling, cutting and slicing vegetables.
- Assisted in serving meals to customers as needed.
- Organized walk-in coolers and freezers according to established guidelines.
- Measured ingredients accurately using measuring cups and spoons.
- Followed recipes to prepare meals according to customer specifications.
- Discarded spoiled food items immediately following established procedures.
- Monitored freshness of food products to help reduce spoilage.
- Made meals in accordance with company standards and requirements.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
Education
High School Diploma -
Portales High School
Portales, NM05-2013
Some College (No Degree) - Fine Arts
Clovis Community College
Clovis, NMSkills
- Revenue Generation
- Leadership Development
- Workforce Development
- Budget Management
- Human Resource Management
- Profitability Optimization
- Proposal Development
- Strategic Planning
- Vendor Management
- Sales Reporting
- Negotiation
- Staff Development
- Staff Management
- Operations Improvements
- Policy Enforcement
- Decision-Making
- Employee Scheduling
- Policies and Procedures
- Customer Relations
Affiliations
- Painting
- Yoga
- Reading
- Poetry
Accomplishments
- Best of Dispensary of Portales 2021
- Best of Dispensary Clovis 2024
- Best of Dispensary Portales 2024
Certification
- Server Certificate Alcohol
- Food Handlers
- Cannabis Handlers
- Numerous Cannabis Certifications
References
References available upon request.
Timeline
District Manager
Pecos Valley Production
07.2023 - 07.2024
Marketing Manager
Pecos Valley Production
01.2019 - 08.2019
Store Manager
Pecos Valley Production
08.2018 - 07.2023
Kiosk Manager
Zonkers Family Entertainment Center
01.2017 - 08.2017
Cashier
Red Arrow Bingo
01.2017 - 08.2017
Server
Mark's Grille
01.2016 - 08.2018
Barista Shift Supervisor
Coffee Bistro
01.2015 - 01.2017
Prep Cook
Cattle Baron
01.2013 - 01.2015
High School Diploma -
Portales High School
Some College (No Degree) - Fine Arts
Clovis Community College