Jacqueline Guevara
Compton,CA
Summary
Dynamic Attractions Hostess from Disneyland Resort, specialized in enhancing guest experiences and training new cast members. Excelled in customer service and emergency procedures, showcasing exceptional communication and proficiency in Opsheet. Achieved significant improvements in attraction operation and safety, embodying Disney's culture with every interaction.
Overview
7
7
years of professional experience
Work History
Attractions Hostess
Disneyland Resort
11.2017 - Current
- Enhanced guest experience by utilizing the SERVICE model in every interaction and with fellow cast
- Operate the attraction safely for guest and fellow cast
- As a lead enforced company policies by following and maintaining the 5 keys while being supportive to fellow cast and guest.
- Assist guest with attraction information, any questions or assistance they may need.
- As a new hire location train new cast members, help them understand the attraction, and Disney culture.
Education
High School Diploma -
Bell High School
Bell, CASkills
- Attraction Trainer and Refresh Trainer
- Attraction Lead
- Customer service expertise
- Exceptional communication
- Emergency evacuation procedures
- Operation Guide editing and enhancing
- Proficient in Opsheet
- Proficient utilizing CDS
- Proficient Teams
- Proficient Outlook
Timeline
Attractions Hostess
Disneyland Resort
11.2017 - Current
High School Diploma -
Bell High School
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