- Avid Reader
- Gardening
- Hiking
- Passionate about balancing physical health with mental and emotional wellness
- I have a passion for photography and editing photos
- Animal Welfare Advocacy
JACQUELINE HADLEY
Laguna Niguel,CA
Summary
Highly qualified Customer Service Professional with 24 years of experience in the service industry, including 14 years in aviation as a flight attendant. Recognized for exceptional attention to detail, ensuring safety and satisfaction for every customer. Demonstrates flexibility in diverse environments, thriving in both independent and team settings. Proven ability to communicate effectively and resolve conflicts efficiently, contributing to a positive customer experience.
Overview
1
1
Certification
21
21
years of professional experience
Work History
Flight Attendant
jetBlue Airways
06.2012 - Current
- Provide information, guidance, and assistance with regards to safety and comfort of all passengers.
- Conducted pre-flight safety checks, ensuring compliance with airline regulations and protocols.
- Serve food and drinks with professionalism and knowledge of products.
- Lead a flight and collaborate with other flight attendants to perform all duties from take off to touch down.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
Server/Bartender
Crush Wine Bar
01.2023 - 01.2024
- Introduced guests to new wines from all over the world while also helping to pair with unique food items
- Monitored dining room for cleanliness and supply levels
- Hosted large group events, maintained food and beverage areas
- Delivered exceptional customer service to enhance guest experiences.
- Resolved customer complaints swiftly, fostering positive relationships and repeat business.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
Yard House
01.2006 - 01.2012
- Delivered exceptional customer service in fast-paced dining environment.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Trained new servers on menu items, service standards, and operational procedures.
- Implemented efficient table turnover strategies to maximize seating capacity during peak hours.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
Multiple Subject Teaching Credential - Elementary School Teaching
Concordia University
Irvine, CABA - Liberal Studies
Concordia University-Irvine
Irvine, CASkills
- Customer Service
- Customer service
- Strong work ethic
- Attention to detail
- Excellent Communication Skills
- Efficient in Multitasking
- Independent Worker/Team Player
- Professional Image and communication
- Problem-Solving Skills and Ability to Handle Difficult Situations
- FAA Certified
- First Aid & CPR Certified
Certification
- CPR Certified
- FAA Certified
Interests
Timeline
Server/Bartender
Crush Wine Bar
01.2023 - 01.2024
Flight Attendant
jetBlue Airways
06.2012 - Current
Server
Yard House
01.2006 - 01.2012
Multiple Subject Teaching Credential - Elementary School Teaching
Concordia University
BA - Liberal Studies
Concordia University-Irvine