Jacqueline Hernandez
Elizabeth,NJ
Summary
Developed strong leadership and operational skills in fast-paced food service environment, focusing on customer satisfaction and efficiency. Skilled in staff management and inventory control, ensuring seamless day-to-day operations. Seeking to transition to new field where these skills can drive impactful results.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Food Service Manager
Chipotle
09.2022 - 09.2025
- Maintained cleanliness standards in compliance with health regulations and policies.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Upheld company policies consistently across all areas of operation while remaining flexible enough to address unique situations as they arose within the workplace setting.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Ensured high standards of cleanliness and sanitation with regular inspections and staff training.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to safe.
- Streamlined catering services for special events, liaising with clients to ensure their needs were met efficiently and successfully executing functions from start to finish.
Education
High School Diploma -
John E. Dwyer Technology Academy
Elizabeth, NJSkills
- Customer service
- Staff leadership
- ServSafe food manager
- Waste reduction
- Problem-solving
- Reliable and responsible
- Money handling
- Delegating assignments and tasks
Certification
- ServSafe, Chipotle - May 2023
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Food Service Manager
Chipotle
09.2022 - 09.2025
High School Diploma -
John E. Dwyer Technology Academy