JACQUELINE HUNTER
Fairfax,VA
Summary
Dynamic Front Office Manager with a proven track record at Marriott Hospitality LLC, excelling in guest services and team building. An expert in reservations management and training, I enhance operational efficiency and foster loyalty through exceptional service. Recognized for resolving guest complaints swiftly, ensuring satisfaction and retention in high-pressure environments.
Overview
12
12
years of professional experience
Work History
Front Desk Agent
Sonesta ES Suites
2024.11 - Current
- Facilitated guest check-in and check-out, enhancing arrival and departure experiences.
Front Desk Supervisor
Marriott Hospitality LLC
2023.03 - Current
- Supervised front desk operations, delivering exceptional guest service and fostering satisfaction.
- Resolved guest complaints promptly, strengthening positive relationships and enhancing loyalty.
- Trained staff on procedures, enhancing team efficiency and service quality.
- Developed training materials to support ongoing employee development and performance improvement.
- Collaborated with management on strategic initiatives, improving overall operational effectiveness.
Front Office Manager
Manassas Hospitality Group
2023.01 - 2023.03
- Monitored financial transactions at front desk, ensuring accurate billing and reducing discrepancies.
- Coached employees on daily tasks and complex issues, enhancing team problem-solving abilities.
- Created, prepared, and delivered reports to various departments, est.
- Managed client files and records, adhering to safety procedures to protect data integrity.
Front Desk Agent
Hilton Garden Inn Hotel
2022.07 - 2023.01
- Secured customer loyalty through enrollment in rewards program and delivered exceptional service to encourage repeat stays.
- Streamlined front desk operations for high-volume hotel, ensuring efficient guest check-in and check-out processes.
Front Desk Agent
Staybridge Suites
2019.07 - 2022.06
- Greeted visitors and customers upon arrival, assisted with inquiries to enhance customer experience and foster loyalty
- Answered multi-line phone system, greeted callers warmly to create welcoming environment
- Processed reservations, check-ins and check-outs using internal software to ensure smooth customer flow
Specialty Assistant Mgr
Jcpennys
2018.06 - 2018.10
- Identified issues and analyzed information to provide effective solutions.
- Implemented company policies, protocols, and work rules to ensure compliance and maintain workplace standards.
- Maintained excellent attendance record by consistently arriving to work on time, contributing to team reliability.
Commission Sales Associate
Nordstrom Tyson's Corner
2017.05 - 2018.07
- Collaborated with sales team to achieve targets, consistently exceeding personal quotas
- Developed relationships with customers and community to drive long-term business growth
- Participated in monthly sales meetings and quarterly sales trainings to enhance sales strategies
Sales Associate
Talbots, Mall
2017.04 - 2017.05
- Educated clients on current promotional offerings and products using persuasive selling tactics
- Assisted customers in locating products and coordinated with store system for merchandise availability at other locations.
- Recorded sales, returns, and inventory availability to ensure accurate stock management.
Jewelry Consultant
Kay Jewelers
2013.09 - 2017.04
- Increased sales and customer satisfaction through personalized servicing
- Asked open-ended questions to identify customer needs, budgets, and intended recipients for purchases
- Participated in trainings and seminars on customer engagement strategies, marketing, and sales goal attainment
- Managed cash register, ensuring accurate cash flow and organized storage.
Education
Diploma/GED - General Studies
Huntington High School
Shreveport, LALicensed Cosmetologist - Cosmetology
Guys Academy Hair, Skin & Nails
Bossier City, LASkills
- Problem-solving skills
- Time management
- Team Building
- Room assignments
- Bookkeeping
- Guest services
- Cash Handling
- Training and mentoring
- Account Balancing
- Reservations Management
- Operating OnQ, Lightspeed, & Opera Systems
- Phone and Email Etiquette
Coursework
- Diamond Council of America (Certified Diamontologist)
- Talbots University ( Management Program)
- Completed "Front office Manager Program/Event" (Hotel)
- Completed Hospitality Manager: Leadership (Certification) America Hotel & Lodging Educational Institute - April 8, 2020
Timeline
Front Desk Agent
Sonesta ES Suites
2024.11 - Current
Front Desk Supervisor
Marriott Hospitality LLC
2023.03 - Current
Front Office Manager
Manassas Hospitality Group
2023.01 - 2023.03
Front Desk Agent
Hilton Garden Inn Hotel
2022.07 - 2023.01
Front Desk Agent
Staybridge Suites
2019.07 - 2022.06
Specialty Assistant Mgr
Jcpennys
2018.06 - 2018.10
Commission Sales Associate
Nordstrom Tyson's Corner
2017.05 - 2018.07
Sales Associate
Talbots, Mall
2017.04 - 2017.05
Jewelry Consultant
Kay Jewelers
2013.09 - 2017.04
Diploma/GED - General Studies
Huntington High School
Licensed Cosmetologist - Cosmetology
Guys Academy Hair, Skin & Nails