Volunteer Coach, Girls on The Run
Jacqueline Kelly
Customer Success Coordinator
Atlanta,GA
Summary
Astute and professional Customer Success Specialist offering polished communication skills with a superior talent for getting up to speed quickly. Brings excellent organizational skills and talent for overcoming customer objections by utilizing sales, merchandising, and marketing skills. Self-motivated and true team player.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
Work History
Customer Service Representative
The Icebox Cool Stuff
Atlanta, GA
08.2019 - 02.2022
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Implemented and developed customer service training processes
- Collected information on sales and service issues to coordinate team-wide resolutions
- Cross-trained and provided back up for customer service managers.
- Liaised with sales, marketing and warehouse teams to develop solutions and accomplish shared objectives
- Organized and participated on companies event planning committee for holiday parties, team building activities, and sports leagues
- Handled over fifty calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services
- Managed customers in fast-paced remote setting in coordination with solid team of six customer service associates
Inside Sales Representative
The Icebox Cool Stuff
Atlanta, CA
01.2021 - 07.2021
- Welcomed, greeted and assisted guests in high-traffic store, generating $75,000 in business
- Determined needs, delivered solutions and overcame objections through consultative selling skills.
- Collaborated with vendor representatives and company customers to set up on time delivery schedules for projects and events.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Enhanced marketing and sales strategies to increase profitability and develop organizational pipeline
- Hit and exceeded sales KPIs by 47.5% for months May, June, July in 2021
Early Childhood Educator
New Jersey Department Of Education
, NJ
07.2013 - 08.2019
- Monitored students' academic, social and emotional progress and recorded in individual files.
- Coached, supervised and mentored education staff, imparting classroom knowledge to build strong skill sets.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Instructed students on interpersonal skills and basic emotional communication.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Coordinated schedules of activities, events and field trips.
Education
Bachelor Of Science - Early Childhood Education
Georgia Southern University
Statesboro, GA 08.2007 - 05.2013
Skills
Creative problem solving
Superior attention to detail
Market trends tracking and forecasting
On time project delivery
Cross-departmental communicator
Project management
Analytical reasoning
Adaptability
New hire on-boarding
Time management
MS Office
Certification
Certified P-5 Educator, New Jersey Department of Education
Affiliations
- Girls on The Run
Interests
Open Hands Atlanta
Co-Founder of the Georgia Southern University Women's Club Lacrosse Team
Captain of the Georgia Southern University Women's Club Lacrosse Team
Timeline
Inside Sales Representative
The Icebox Cool Stuff
01.2021 - 07.2021
Customer Service Representative
The Icebox Cool Stuff
08.2019 - 02.2022
Early Childhood Educator
New Jersey Department Of Education
07.2013 - 08.2019
Certified P-5 Educator, New Jersey Department of Education
07-2013
Certified Preschool-Sixth Grade Educator, Georgia Department of Education
07-2013
Bachelor Of Science - Early Childhood Education
Georgia Southern University
08.2007 - 05.2013